Retail Senior / Sales Associate, Coach (IMM)

COACH SINGAPORE PTE LTD; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

Coach Singapore Pte Ltd is a leading luxury accessories brand seeking a dedicated retail associate to achieve store sales and productivity goals while delivering exceptional service. You will represent Coach to customers, act as a brand ambassador, and ensure customer needs are consistently exceeded.

The successful candidate will drive clienteling efforts, maintain high energy on the floor, and collaborate with the team to meet and exceed performance standards, including working nights, weekends

Qualifications

• Experience in fashion retail and service industry.
• Open to candidates from various sales backgrounds, not limited to fashion.
• Retail experience may be considered for a senior position.
• Enthusiasm, optimism and interpersonal savviness.
• Good eye for detail and fashion sense.
• Excellent client service and communication skills.
• Comfortable with a flexible work schedule including nights, weekends and holidays.

Responsibilities

• Take ownership of productivity and uses resources effectively to impact results.
• Tailor approach to different customers by reading cues.
• Build long-term relationships with clients, such as through the loyalty program.
• Serve all customers according to Coach standards with energetic presence on the sales floor.
• Participate as a team member and help the team meet/exceed performance standards.
• Use Coach communication tools to stay informed on individual and store performance.

Skills

Sales skills

Clienteling

Teamwork

Communication

Flexibility

Job description

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Primary Purpose: You contribute to achieving store goals in sales, productivity, and service by utilizing selling skills, and Service training. You will be responsible for meeting store sales and productivity goals, and delivering service that meets or exceeds expectations. You represent COACH to the consumer, acts as an ambassador of the brand, and ensures customer needs consistently exceeded.

The successful individual will leverage their proficiency to...

• Takes ownership and accountability for individual productivity and utilizes resources effectively to impact individual productivity

• Tailor approach to different customers by reading cues

• Build long-term relationships with clients, such as loyalty program (Clienteling)

• Services all customers according to the Coach approach standards and maintain an energetic presence and high level of enthusiasm on the sales floor

• Participates as a team member and encourages team to meet and exceed performance standards

• Consistently uses Coach Communication tools to remain informed of individual performance, store performance and company information.

The accomplished individual will possess...

• Individual who are passionate about fashion retail and service industry

• Open to any candidates from various sales environment background, not limited to fashion

• Individual with retail experience may be considered for senior position

• Enthusiasm, optimism and interpersonal savviness

• Good eye for detail and fashion sense

• Excellent client service and communication skills

• Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays