Retail Sales Supervisor

PUMA Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading sportswear brand in Singapore seeks a Store Manager to drive sales, maintain high customer service standards, and develop team talent. The ideal candidate has 1-2 years of management experience in retail, ideally in apparel or footwear. Responsibilities include managing payroll, ensuring visual presentation meets brand standards, and overseeing compliance in loss prevention. The role requires non-traditional hours including weekends and holidays.

Qualifications

• 1-2 years of management experience in retail, preferably in apparel or footwear.
• Proven ability to exceed sales and meet payroll goals.
• Demonstrated capability to hire, train, develop, and retain top talent.

Responsibilities

• Ensure Store exceeds sales, KPIs, and profitability goals.
• Maintain high customer experience standards.
• Assist with recruiting and training high-performing Associates.
• Manage payroll control and service-driven scheduling.
• Oversee inventory and loss prevention compliance.

Skills

Customer service orientation

Sales performance

Team management

Effective communication

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION

• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards
• Responsible for assisting with the recruitment, training, development and succession of high performing, results driven Associates
• Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Responsible for ensuring that all training programs, both Domestic and Global, are fully functional and results driven within the Store
• Analyze customer profiles, buying trends, and competitive information to impact and drive business
• Manage and monitor Loss Prevention education, training and awareness programs
• Directly responsible for Loss Prevention compliance within store
• Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts
• Directly responsible for execution and processing of both incoming and outgoing merchandise
• Manage and communicate merchandise opportunities to Store Manager
• Communicate, manage and execute all Marketing opportunities and events within budget and according to all Policies & Procedures
• Develop and maintain strong communication with local PR and marketing
• Participate in new store openings and/or store closings; travel may be required
• Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner
• Required to comply with all operational core competencies and key accountabilities
• Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required

YOUR TALENT

• One to two years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record.
• Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Associates as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups

PUMA supports over 21,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.