Retail Sales Associate

PUMA Group; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

A global sporting goods company in Singapore is looking for a sales-oriented individual to join their team. The role involves ensuring high performance in sales and customer experience, participating in training programs, and complying with all operational guidelines. Applicants should have at least two years of experience in a retail environment focused on customer service, with demonstrated abilities to exceed sales goals. The position requires flexibility to work non-traditional hours including weekends and holidays.

Qualifications

• Minimum of two years experience in customer service-oriented retail environment.
• Ability to exceed sales goals and provide high levels of customer service.

Responsibilities

• Ensure individual performance meets or exceeds sales, KPIs and profitability goals.
• Maintain high standards of customer experience according to PUMA’s Brand Values.
• Participate in Loss Prevention training and ensure compliance.
• Process sales transactions accurately and maintain visual presentation standards.
• Communicate merchandise opportunities to Store Management and participate in openings/closings.
• Process sales transactions at cash desk with accurate tender handling and discounts.
• Ensure proper execution of inbound/outbound merchandise and visual standards.

Skills

Customer service orientation

Sales goal achievement

Effective communication

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION:

• Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through the effective servicing of customers.
• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Successfully complete all training programs (required per the Role), both Domestic and Global to drive results within the store.
• Attend and participate in Loss Prevention education, training and awareness programs.
• Responsible for Loss Prevention and Operational compliance within store.
• Communicate merchandise opportunities to Store Management team.
• Participate in new store openings and/or store closings; travel may be required.
• Responsible for accurately processing sales transactions at the cash desk, with proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable.
• Responsible for execution and processing of both incoming and outgoing merchandise.
• Accountable for ensuring execution and maintenance of all Visual guideline as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs to Store Management in a timely manner.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Abide by all requirements necessary to maintain a safe and compliant working and shopping environment; required to report all instances when this is not achieved to a member of the management team.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

YOUR TALENT:

• Two years experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record
• Proven ability to exceed sales goals, (previous work in a commission based position preferable), demonstrated ability to provide high levels of customer service, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups

PUMA supports over 21,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.