RETAIL OPERATIONS MANAGER

ALMADINA PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A bakery chain in Singapore is seeking a Retail Operations Manager to oversee daily operations, ensuring quality and customer satisfaction. The ideal candidate will manage staff, control inventory, and optimize costs. Successful applicants will have leadership experience in bakery or F&B settings, strong organizational skills, and the ability to resolve issues in a fast-paced environment. This role comes with competitive compensation and growth opportunities.

Qualifications

• Ability to lead, motivate, and resolve conflicts within a team.
• Strong time management and attention to detail.
• Proven experience in bakery, cafe, or F&B settings highly preferred.
• Ability to adapt and resolve issues in a fast-paced environment.
• Excellent communication skills for staff training and customer interaction.
• Proficiency in managing inventory, reducing waste, and controlling costs.

Responsibilities

• Lead, train, and motivate teams to ensure high morale.
• Manage daily operations and adhere to hygiene standards.
• Ensure baked goods are prepared according to brand standards.
• Monitor stock levels and manage procurement.
• Resolve customer issues and maintain satisfaction.
• Uphold brand standards in operations and customer experience.
• Handle cash and monitor financial performance.

Skills

Leadership & People Management

Organizational Skills

F&B Operations Experience

Problem-Solving

Communication

Cost & Inventory Control

Job description

Overview

A Retail Operations Manager in a bakery oversees daily bakery operations, ensuring quality, efficiency, and customer satisfaction across multiple outlets or a larger single location. Key responsibilities include managing staff, implementing Standard Operating Procedures (SOPs) for production and sales, controlling inventory and costs, maintaining brand standards, and resolving customer issues to achieve business goals.

Responsibilities

• Staff Management:Lead, train, and motivate teams, handle scheduling, and ensure high morale and productivity.
• Operational Oversight:Manage daily operations, including opening and closing procedures, adherence to SOPs, and maintaining hygiene and cleanliness standards.
• Production & Quality Control:Ensure baked goods are prepared and displayed according to recipes and brand standards, while minimizing waste.
• Inventory & Cost Control:Monitor stock levels, manage procurement, and control costs to optimize profitability.
• Customer Service:Ensure high-quality service, resolve customer issues, and maintain customer satisfaction.
• Brand Standards:Uphold brand standards in operations, product quality, and customer experience.
• Financial Management:Handle cash, monitor financial performance, and contribute to cost-efficiency.

Required Skills and Experience

• Leadership & People Management: Ability to lead, motivate, and resolve conflicts within a team.
• Organizational Skills: Strong time management, attention to detail, and ability to manage multiple tasks.
• F&B Operations Experience: Proven experience in bakery, cafe, or other F&B settings is highly preferred.
• Problem-Solving: Ability to adapt and resolve issues in a fast-paced environment.
• Communication: Excellent verbal and written skills for staff briefings, training, and customer interaction.
• Cost & Inventory Control: Proficiency in managing inventory, reducing waste, and controlling costs.