Retail Operations Excellence Leader

Lenskart.com; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Lenskart operates 30 stores across Singapore, and we're growing fast, moving from affordable to aspirational. This role owns the operating backbone of the retail: SOPs, audits, performance dashboards and fix-it projects to elevate every store to the same high standard.

You'll codify best practices, run the audit cadence, and translate data into action. Expect hands-on store time and cross-functional collaboration with cluster managers to scale improvements.

Qualifications

• 5+ years in multi-store retail operations with responsibility for 10+ stores.
• Strong process instinct and ability to codify best practice into SOPs.
• Proficient with data analysis, dashboards and store performance metrics.
• Ability to influence store teams without direct authority.
• Willing to be in stores several days a week; hands-on mindset.
• Eligible to work in Singapore.

Responsibilities

• Design, document and rollout store operating standards across all stores.
• Run the store audit and compliance programme; build scorecards and cadence.
• Track store-level performance and convert data into actions for stores.
• Own the customer experience loop and lead operational fixes from NPS insights.
• Lead new store openings, relocations and refits from an operations perspective.
• Partner with lab and supply chain teams to protect turnaround time and stock integrity.
• Create and deliver frontline training content with cluster managers.
• Pilot new tools and formats in a subset of stores and scale successful initiatives.

Skills

Retail operations

Data dashboards

Process improvement

SOP writing

Excel / Sheets

Influence without authority

Tools

Excel

Google Sheets

Job description

Lenskart operates 30 stores across Singapore, and we're growing fast, moving from affordable to aspirational. This role owns the operating backbone of the retail: SOPs, audits, performance dashboards and fix-it projects to elevate every store to the same high standard.

You'll codify best practices, run the audit cadence, and translate data into action. Expect hands-on store time and cross-functional collaboration with cluster managers to scale improvements.