Retail Operations Admin Assistant

Far East Flora Pte Ltd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Far East Flora Pte Ltd is seeking a well-organised Admin Assistant to support the Retail Operations team in daily administrative and operational coordination across stores, suppliers and internal departments.

The role focuses on handling customer enquiries via phone, email and WhatsApp, maintaining accurate records, data entry and processing system transactions, including PO/SO/TO/DO/IR entries, and highlighting inventory discrepancies.

Qualifications

• Minimum GCE ‘N’ / ‘O’ Levels, NITEC, Diploma or equivalent.
• Prior experience in retail administration, operations coordination or customer service support preferred.
• Familiar with Microsoft Office (Excel, Word, Outlook).
• Experience with inventory or ERP systems will be an advantage.
• Organised, meticulous and able to multitask in a fast-paced environment.
• Good communication and coordination skills.
• Comfortable handling customer enquiries and operational follow-ups.
• Able to work independently as well as collaboratively within a team.
• Positive attitude and willingness to learn.

Responsibilities

• Handle customer enquiries, feedback and service requests via phone, email and WhatsApp channels and coordinate follow-up with relevant departments
• Assist administrative coordination and communication with retail stores, suppliers and internal departments on operational matters
• Perform data entry and update records accurately within company systems
• Assist in processing and updating system transactions including PO / SO / TO / DO / IR entries
• Assist in monitoring and highlighting inventory discrepancies, negative stock records and system exceptions for follow-up by relevant departments
• Support administrative coordination of stock replenishment, deliveries and distribution arrangements between stores/ departments
• Maintain proper documentation and filing of operational and administrative recordsAssist in maintaining records relating to operational purchases, store consumables, uniforms, stationery and other administrative supplies
• Liaise with suppliers, stores and internal teams on delivery schedules, document submission and administrative follow-up
• Prepare simple report and compile operational information as required
• Perform other administrative and operational duties assigned by Management

Skills

Communication skills

Multitasking

Team coordination

Independent work

Education

GCE O/N Levels or Diploma

NITEC

Tools

Microsoft Office (Excel, Word, Outlook)

ERP systems

Job description

We are looking for a well-organised and detail-oriented Admin Assistant to support the Retail Operations team in the day-to-day coordination of administrative and operational matters. The role involves working closely with retail stores, suppliers and internal departments to ensure smooth operations, accurate records and timely follow-up.

Job Scope:

• Handle customer enquiries, feedback and service requests via phone, email and WhatsApp channels and coordinate follow-up with relevant departments
• Assist administrative coordination and communication with retail stores, suppliers and internal departments on operational matters
• Perform data entry and update records accurately within company systems
• Assist in processing and updating system transactions including PO / SO / TO / DO / IR entries
• Assist in monitoring and highlighting inventory discrepancies, negative stock records and system exceptions for follow-up by relevant departments
• Support administrative coordination of stock replenishment, deliveries and distribution arrangements between stores/ departments
• Maintain proper documentation and filing of operational and administrative recordsAssist in maintaining records relating to operational purchases, store consumables, uniforms, stationery and other administrative supplies
• Liaise with suppliers, stores and internal teams on delivery schedules, document submission and administrative follow-up
• Prepare simple report and compile operational information as required
• Perform other administrative and operational duties assigned by Management

Requirements:

• Minimum GCE ‘N’ / ‘O’ Levels, NITEC, Diploma or equivalent
• Prior experience in retail administration, operations coordination or customer service support preferred
• Familiar with Microsoft Office (Excel, Word, Outlook)
• Experience with inventory or ERP systems will be an advantage
• Organised, meticulous and able to multitask in a fast-paced environment
• Good communication and coordination skills
• Comfortable handling customer enquiries and operational follow-ups
• Able to work independently as well as collaboratively within a team
• Positive attitude and willingness to learn

We thank all applicants for their interest; however, we regret that only shortlisted candidates will be notified.