RETAIL MANAGER

rmr international private limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

rmr international private limited is seeking a seasoned Retail Manager to lead and develop its store teams across multiple outlets in Singapore. You will drive sales, optimize operations, and ensure superior customer service while maintaining inventory controls and regulatory compliance.

The role requires strong leadership, strategic thinking, and hands-on experience with POS systems and Excel, with a focus on KPI attainment and profit optimization in a fast-paced retail environment.

Qualifications

• Strong ability to lead, motivate, and manage retail teams.
• Staff training, performance management, and conflict resolution.
• Workforce planning and scheduling.
• Proven ability to drive sales and achieve revenue targets.
• Strong understanding of retail KPIs and performance metrics.
• Upselling, cross-selling, and promotional planning.
• Expertise in daily store operations and process improvement.
• Ability to manage multiple outlets efficiently.
• Stock control, inventory planning, and demand forecasting.
• Budgeting, cost control, and profit maximization.
• Sales analysis and financial reporting.
• Knowledge of Singapore MOM guidelines (for EP roles).

Responsibilities

• Lead, motivate, and manage retail teams.
• Staff training, performance management, and conflict resolution.
• Workforce planning and scheduling.
• Drive sales and achieve revenue targets.
• Understand retail KPIs and performance metrics.
• Upselling, cross-selling, and promotional planning.
• Operate daily store operations and process improvement.
• Manage multiple outlets efficiently.
• Maintain strong organizational and multitasking skills.
• Handle customer service excellence and resolve complaints professionally.
• Focus on customer satisfaction and retention.
• Stock control, inventory planning, and demand forecasting.
• Minimize shrinkage, wastage, and stock discrepancies.
• Vendor and supplier coordination.
• Budgeting, cost control, and profit maximization.
• Sales analysis and financial reporting.
• Understanding of P&L.
• Strong verbal and written communication.
• Interacting with staff, customers, and management.
• Negotiation and interpersonal skills.
• Knowledge of product display and store layout optimization.
• Enhance customer experience through presentation.
• Understanding of workplace safety and retail regulations.
• Singapore MOM guidelines (for EP roles).

Skills

Leadership

Sales & BD

Operations Mgmt

Customer Service

Inventory & SCM

Financial Mgmt

Communication

Analytical Thinking

Visual Merchandising

Compliance Knowledge

IT & Systems

Tools

POS systems

Inventory software

Excel

Job description

1. Leadership & Team Management

• Strong ability to lead, motivate, and manage retail teams
• Staff training, performance management, and conflict resolution
• Workforce planning and scheduling

2. Sales & Business Development

• Proven ability to drive sales and achieve revenue targets
• Strong understanding of retail KPIs and performance metrics
• Upselling, cross-selling, and promotional planning

3. Operations Management

• Expertise in daily store operations and process improvement
• Ability to manage multiple outlets efficiently
• Strong organizational and multitasking skills

4. Customer Service Excellence

• Excellent customer handling and problem-solving skills
• Ability to resolve complaints professionally
• Focus on customer satisfaction and retention

5. Inventory & Supply Chain Management

• Stock control, inventory planning, and demand forecasting
• Minimizing shrinkage, wastage, and stock discrepancies
• Vendor and supplier coordination

6. Financial Management

• Budgeting, cost control, and profit maximization
• Sales analysis and financial reporting
• Understanding of P&L (Profit & Loss)

7. Communication Skills

• Strong verbal and written communication
• Ability to interact with staff, customers, and management
• Negotiation and interpersonal skills

8. Analytical & Problem-Solving Skills

• Ability to analyze sales data and market trends
• Quick decision-making and issue resolution
• Strategic thinking

9. Visual Merchandising

• Knowledge of product display and store layout optimization
• Ability to enhance customer experience through presentation

10. Compliance & Regulatory Knowledge

• Understanding of workplace safety and retail regulations
• Knowledge of Singapore MOM guidelines (for EP roles)
• Ensuring company policy compliance

11. IT & System Skills

• POS (Point of Sale) systems
• Inventory management software
• Microsoft Excel, reporting tools