Retail Manager

The American Club of Singapore; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

The American Club of Singapore is seeking a Senior Manager to lead the Club’s retail operations across all spaces, driving exceptional member experience, product quality and stock availability. You will develop American-focused product assortments, manage local and international suppliers, and translate data into profitable buying decisions.

A strong leader with strategic and analytical mindset is essential.

Qualifications

• At least 5 years of experience in a similar capacity within retail, hospitality, or a members' club environment.
• Strong commercial acumen with proven experience in retail operations, merchandising, inventory and supplier management.
• Strategic and analytical, with the ability to drive business performance through data-driven decisions.
• A people-person with strong communication and organizational skills.
• Experience in sourcing for American-community products locally and internationally and/or managing essential service operations (e.g., laundry) is a plus.
• Prepared to work weekends and public holidays.

Responsibilities

• Lead daily retail operations across the Club’s retail spaces, driving operational excellence and continuous improvement initiatives while ensuring high standards of service, presentation, product quality, stock availability, and member experience.
• Curate relevant and commercially successful product assortment with a focus on American goods for our retail space.
• Manage local and international supplier relationships to ensure cost-effective purchasing, reliable delivery, product quality, and compliance with procurement requirements.
• Leverage retail performance data, insights and trends to support buying decisions and develop strategies that drive sales, profitability, and inventory efficiency.
• Oversee merchandising, inventory controls, deliveries, reorder cycles, and discontinuation of slow-moving products where appropriate.
• Prepare operational and financial reports & presentations, profit & loss commentary, budgets, forecasts, and business plans.
• Ensure compliance with Club policies, procurement procedures, financial controls, and audit requirements.
• Develop a high-performing retail team through strong communication, effective manpower planning, coaching, performance management and training.

Skills

Retail operations

Merchandising

Inventory management

Supplier management

Data-driven decisions

Communication

Organizational skills

People management

Job description

What's in it for you

You will lead the Club’s retail operations, ensuringhigh standardsof service, product quality, operational efficiency, and member experience across all retail spaces.

The roleis responsible fordeveloping and executing retail strategies and initiatives to drive revenue and profitability, while overseeing buying, merchandising, inventory management, supplier relationships, cost control, and team performance.

We are looking for someone who

• Has at least 5 years of experience in asimilar capacitywithin retail,hospitality, or amembers' club environment
• Strong commercial acumen with proven experience in retail operations, merchandising,inventoryand supplier management
• Strategic and analytical, with the ability to drive business performance through data-driven decisions
• A people-person withstrong communicationand organizational skills
• Experience in sourcing for American-community products locally and internationally and / or managingessential service operations (e.g., laundry) is a plus
• Prepared to work onweekendsand public holidays

Key responsibilities include (but not limited to)

• Lead daily retail operations across the Club’s retail spaces, driving operational excellence and continuous improvement initiatives while ensuring high standardsof service, presentation, product quality, stock availability, and member experience
• Curate relevant and commercially successful product assortment with a focus on American goods for our retail space
• Manage local and international supplier relationships to ensure cost-effective purchasing, reliable delivery, product quality, and compliance with procurement requirements
• Leverage retail performance data, insights and trends to support buying decisions and develop strategies that drive sales, profitability, and inventory efficiency
• Oversee merchandising, inventory controls, deliveries, reorder cycles, and discontinuation of slow-moving products where appropriate
• Prepare operational and financial reports & presentations, profit & loss commentary, budgets, forecasts, and business plans
• Ensure compliance with Club policies, procurement procedures, financial controls, and audit requirements
• Develop a high-performing retail team through strong communication, effective manpower planning, coaching, performance management and training