Retail Manager

SmartRecruiters, Inc.; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

CarousellGroup’s CarousellMobile is seeking a Retail Manager to own the entire physical retail network across Singapore. You won’t inherit a 200-page manual; you’ll write it by building scalable playbooks and driving sales, trade-ins, and profitability.

You will hire, train and lead frontline staff, manage stock and standards, and work with the GM and analytics team to turn data into action. This role offers real ownership and fast path toward general management.

Qualifications

• Experience in retail, F&B, telco, or customer-facing roles.
• Fresh graduates with hands-on exposure welcome.
• Experience leading people, formally or informally.
• Strong systems-thinking and process mindset.

Responsibilities

• Own the results: drive sales, trade-ins and profitability across all stores.
• Build the team: hire, train and lead sales staff.
• Run the floor: manage stock, standards and daily ops.
• Design the system: create scalable playbooks for future stores.
• Shape strategy: partner with GM and analytics to turn data into action.

Skills

Retail experience

Team leadership

Operations mindset

Problem solving

Ground presence

Tools

POS systems

Job description

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

Laku6 is the leading AI-first end-to-end electronics recommerce platform in Indonesia where our technology has helped over 500,000 users sell their gadgets directly for cash or via Trade-In with leading eCommerce Partners. Laku6 is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

Job Description

Retail Manager: Build and lead Singapore's leading second-hand phone retail network
CarousellMobile, part of Carousell Group

Want to build something, not just run it?

At CarousellMobile, we believe second-hand phones should be people's first choice, not a compromise. We're making that happen through our retail stores and BuyBack booths with a major telco partner across Singapore.

We're looking for a Retail Manager to own our entire physical retail network. You won't inherit a 200-page manual. You'll write it.

What you'll do

Own the results: drive sales, trade-ins and profitability across every store and booth island-wide.

Build the team: hire, train and lead sales staff that customers trust.

Run the floor: handle stock, standards and daily operations so every touchpoint runs like clockwork.

Design the system: turn what works into playbooks that can scale to more stores and booths.

Shape strategy: work directly with the GM and analytics team to turn data into action on the ground.

Why this role

Real ownership: you report directly to the GM and own a whole channel of the business.

Build from 0 to 1: your processes become the blueprint as we grow.

Accelerated growth: operations, people, commercial work and partnerships in one role. It's the fastest way to grow toward general management, whether you're early in your career or ready for the next step.

Mission with momentum: recommerce is growing fast, and you're backed by Carousell Group, one of Southeast Asia's leading marketplaces.

Visible impact: in a lean team, your wins show up in the numbers and get noticed.

Qualifications

You might be a fit if you

Have retail, F&B, telco or customer-facing experience. Fresh graduates with strong hands-on exposure are welcome.

Have led people before, formally or informally

Love being on the ground but think in systems and processes

Dig into problems until you understand why they happen

Are hungry, self-driven and want a role where you can prove what you're capable of

Enjoy variety more than narrow specialisation

Additional Information

The details:

Full-time, 5-day work week, based in Singapore with travel across stores and booths.

Retail means some weekend attention is part of the job.