Retail Intern: Hands-On Ops + Mentorship Across Locations

Carousell Group; Singapore; On-site; SGD 8,900 - 13,000; Part time

Benefits offered by this job

Hands-on experience

Mentorship

Career progression

Job summary

Carousell Group is seeking a Retail Intern to gain hands-on experience in day-to-day retail operations and customer service across our Southeast Asia retail locations in Singapore. You will develop skills in communication, sales support, and store management, contributing to enhancing customer experience and operational efficiency.

Responsibilities include handling customer inquiries, producing documents, managing stock and payments, and collecting performance data to drive improvements.

Qualifications

• Current student or recent graduate in Retail, Business, Marketing, or related field.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and/or Google Workspace.
• Ability to handle customer service tasks and resolve issues effectively.
• Strong attention to detail and ability to manage time efficiently.
• Enthusiasm for learning about retail operations and store management.
• Be available for assignment and willing to travel to any of the Company’s retail locations, including Tampines 1, Westgate, Causeway Point, Eastpoint Mall, Chinatown Point, and Waterway Point.

Responsibilities

• Apply communication skills to perform various workplace tasks and ensure effective interaction with customers and colleagues.
• Produce business documents and reports using software such as Microsoft Office and/or Google Workspace.
• Manage customer needs and expectations, providing exceptional service and addressing inquiries or issues.
• Provide detailed information on products and services to customers, ensuring their needs are met.
• Handle service breakdowns and perform recovery actions to maintain customer satisfaction.
• Coordinate and check merchandise to ensure stock levels, presentation, and quality.
• Support and assist in organizing store and sales promotion activities.
• Collate performance data on store and sales promotion initiatives for analysis and reporting.
• Manage and process cash and non‑cash payments accurately and efficiently.
• Gather feedback from customers and sales staff to improve service quality and store operations.
• Maintain appropriate inventory levels, ensuring stock availability and organization.
• Update and maintain the store’s database, ensuring accurate records for inventory, customer details, and promotions.

Skills

Communication

Interpersonal skills

Time management

Attention to detail

Customer service

Education

Retail/Business/Marketing related field

Tools

Microsoft Office

Google Workspace

Job description

Carousell Group is seeking a Retail Intern to gain hands-on experience in day-to-day retail operations and customer service across our Southeast Asia retail locations in Singapore. You will develop skills in communication, sales support, and store management, contributing to enhancing customer experience and operational efficiency.

Responsibilities include handling customer inquiries, producing documents, managing stock and payments, and collecting performance data to drive improvements.