Retail Operations & Customer Experience Intern

Carousell; Singapore; On-site; SGD 13,000 - 19,000; Part time

Benefits offered by this job

Hands-on experience

Mentorship

Career progression opportunities

Job summary

Carousell is seeking a Retail Intern to gain hands-on experience in daily retail operations and customer service across our Singapore stores. You will support sales, store management, and introductory analytics while developing communication and collaboration skills.

Ideal candidates are current students or recent graduates in Retail, Business, Marketing or related fields, with strong communication, attention to detail, and a willingness to travel to Tampines 1, Westgate, Causeway Point,

Qualifications

• Must be a current student or recent graduate in Retail, Business, Marketing, or related field.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and/or Google Workspace.
• Ability to handle customer service tasks and resolve issues.
• Strong attention to detail and time management.
• Enthusiasm for learning about retail operations and store management.

Responsibilities

• Apply communication skills to perform various workplace tasks and ensure effective interaction with customers and colleagues.
• Produce business documents and reports using software such as Microsoft Office and/or Google Workspace.
• Manage customer needs and expectations, providing exceptional service and addressing inquiries or issues.
• Provide detailed information on products and services to customers, ensuring their needs are met.
• Handle service breakdowns and perform recovery actions to maintain customer satisfaction.
• Coordinate and check merchandise to ensure stock levels, presentation, and quality.
• Support and assist in organizing store and sales promotion activities.
• Collate performance data on store and sales promotion initiatives for analysis and reporting.
• Manage and process cash and non-cash payments accurately and efficiently.
• Gather feedback from customers and sales staff to improve service quality and store operations.
• Maintain appropriate inventory levels, ensuring stock availability and organization.
• Update and maintain the store’s database, ensuring accurate records for inventory, customer details, and promotions.

Skills

Strong communication

Interpersonal skills

Customer service

Attention to detail

Learning agility

Education

Current student or recent graduate in Retail, Business, Marketing, or related field

Tools

Microsoft Office

Google Workspace

Job description

Carousell is seeking a Retail Intern to gain hands-on experience in daily retail operations and customer service across our Singapore stores. You will support sales, store management, and introductory analytics while developing communication and collaboration skills.

Ideal candidates are current students or recent graduates in Retail, Business, Marketing or related fields, with strong communication, attention to detail, and a willingness to travel to Tampines 1, Westgate, Causeway Point,