RETAIL EXPERIENCE EXECUTIVE

CHARLES & KEITH GROUP; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

CHARLES & KEITH GROUP is seeking a proactive retail professional to lead global retail experience projects. You will research, propose, and prepare plans for initiatives deployed across CHARLES & KEITH stores worldwide, and develop plans to elevate customer interaction and create memorable shopping experiences.

You will analyze market trends and customer behavior to identify opportunities for innovative, customer-centric experiences aligned with brand objectives.

Qualifications

• Diploma or higher in Retail Management, Visual Merchandising, Visual Communication or related field.
• 3+ years experience in retail, visual merchandising and project management.
• Proficiency with MS Office and Adobe Creative Applications.

Responsibilities

• Research, propose, and prepare comprehensive plans for retail experience projects globally.
• Develop global retail engagement plans to enhance customer interaction.
• Analyze market trends and customer behavior to identify opportunities for innovative experiences.
• Explore and recommend digital transformation tools for retail experiences and efficiency.
• Collaborate on assets, guidelines, and SOPs to ensure global execution consistency.
• Stay informed on retail, technology and consumer trends to contribute improvement ideas.
• Coordinate with marketing and merchandising for successful project implementation.
• Support communication practices aligning with brand strategy and store experience.

Skills

MS Office

Adobe Creative Applications

Visual communication

Analytical thinking

Cross-functional collaboration

Project coordination

Education

Diploma or higher in Retail Management / Visual Merchandising / Visual Communication

Tools

Adobe Illustrator

Adobe XD

Adobe Photoshop

Job description

We’re on the lookout for individuals who are passionate about fashion, think outside the box, and have an eye for innovation.

Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.

RESPONSIBILITIES

• Conduct research, propose, and prepare comprehensive plans for retail experience projects to be executed across CHARLES & KEITH stores globally
• Develop global retail engagement plans aimed at enhancing customer interaction and creating memorable retail engagement experiences
• Perform analysis of market trends and customer behavior to identify opportunities for innovative customer-centric experiences aligned with brand objectives
• Explore and recommend digital transformation tools that enhance retail experiences and operational efficiency
• Collaborate in the creative development of assets, guidelines, and standard operating procedures, ensuring global execution consistency
• Stay informed about emerging trends in retail, technology, and consumer behavior, contributing actionable ideas for continuous improvement
• Coordinate with cross-functional teams, including marketing and merchandising, to ensure successful implementation of projects
• Support effective communication practices aligned with CHARLES & KEITH brand strategy, promoting a unified store experience
• Take on additional responsibilities, projects, and strategic initiatives as required, in response to evolving business priorities and organisational needs

REQUIREMENTS

• Diploma and above in Retail Management, Visual Merchandising, Visual Communication, or a related field, with at least 3 years of relevant work experience in retail, visual merchandising, and project management
• Proficiency in MS Office and Adobe Creative Applications, including Excel, PowerPoint, Illustrator, XD, and Photoshop
• Strong visual communication skills to effectively convey ideas and concepts through visual elements
• Strong analytical thinking skills for generating actionable insights
• Familiarity with CHARLES & KEITH products, brand values, and market positioning is preferred
• Keen interest in retail industry trends and digital tools that enhance user experience
• Commitment to upholding grooming and behavior standards that align with CHARLES & KEITH brand identity
• Adherence to company policies and procedures, fostering ethical conduct and a positive work environment
• Excellent project coordination and cross-functional collaboration abilities
• Exceptional communication and relationship-building skills
• Adaptability to thrive in a rapidly evolving retail environment