RETAIL EXPERIENCE EXECUTIVE

CHARLES & KEITH (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

CHARLES & KEITH (SINGAPORE) PTE LTD seeks a dynamic professional to lead global retail experience projects, enhancing customer interaction and engagement across stores worldwide.

You will analyze market trends, propose digital tools, and collaborate with marketing and merchandising to ensure consistent global execution aligned with brand strategy. Strong visual communication and project management skills are essential.

Qualifications

• Diploma or higher in Retail Management, Visual Merchandising, Visual Communication, or related field.
• Minimum 3 years of experience in retail, visual merchandising, and project management.
• Proficiency in MS Office and Adobe Creative Applications (Excel, PowerPoint, Illustrator, XD, Photoshop).
• Strong visual communication and analytical thinking skills.
• Familiarity with CHARLES & KEITH products and brand positioning preferred.
• Keen interest in retail trends and digital tools that enhance user experience.
• Uphold grooming and behavior standards that align with CHARLES & KEITH brand identity.
• Excellent project coordination and cross-functional collaboration.
• Strong communication and relationship-building skills.
• Adaptable to evolving retail environment.

Responsibilities

• Conduct research and prepare comprehensive plans for global retail experience projects.
• Develop global retail engagement plans to enhance customer interaction.
• Analyze market trends and customer behavior for innovative experiences.
• Explore digital transformation tools to improve retail experiences and efficiency.
• Collaborate in creating assets, guidelines, and SOPs for global execution.
• Coordinate with marketing and merchandising for project implementation.
• Support communications aligned with brand strategy.
• Take on additional initiatives as priorities evolve.

Skills

Retail management

Visual merchandising

Project management

Cross-functional collaboration

Analytical thinking

Communication

Adaptability

Brand awareness

Education

Diploma in Retail Management

Diploma in Visual Merchandising

Diploma in Visual Communication

Tools

MS Office

Adobe Illustrator

Adobe XD

Adobe Photoshop

Excel

PowerPoint

Job description

We're on the lookout for individuals who are passionate about fashion, think outside the box, and have an eye for innovation. Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.

RESPONSIBILITIES

• Conduct research, propose, and prepare comprehensive plans for retail experience projects to be executed across CHARLES & KEITH stores globally
• Develop global retail engagement plans aimed at enhancing customer interaction and creating memorable retail engagement experiences
• Perform analysis of market trends and customer behavior to identify opportunities for innovative customer-centric experiences aligned with brand objectives
• Explore and recommend digital transformation tools that enhance retail experiences and operational efficiency
• Collaborate in the creative development of assets, guidelines, and standard operating procedures, ensuring global execution consistency
• Stay informed about emerging trends in retail, technology, and consumer behavior, contributing actionable ideas for continuous improvement
• Coordinate with cross-functional teams, including marketing and merchandising, to ensure successful implementation of projects
• Support effective communication practices aligned with CHARLES & KEITH brand strategy, promoting a unified store experience
• Take on additional responsibilities, projects, and strategic initiatives as required, in response to evolving business priorities and organisational needs

REQUIREMENTS

• Diploma and above in Retail Management, Visual Merchandising, Visual Communication, or a related field, with at least 3 years of relevant work experience in retail, visual merchandising, and project management
• Proficiency in MS Office and Adobe Creative Applications, including Excel, PowerPoint, Illustrator, XD, and Photoshop
• Strong visual communication skills to effectively convey ideas and concepts through visual elements
• Strong analytical thinking skills for generating actionable insights
• Familiarity with CHARLES & KEITH products, brand values, and market positioning is preferred
• Keen interest in retail industry trends and digital tools that enhance user experience
• Commitment to upholding grooming and behavior standards that align with CHARLES & KEITH brand identity
• Adherence to company policies and procedures, fostering ethical conduct and a positive work environment
• Excellent project coordination and cross-functional collaboration abilities
• Exceptional communication and relationship-building skills
• Adaptability to thrive in a rapidly evolving retail environment

CHARLES & KEITH Group is headquartered in Singapore and has more than 700 stores and 4000 employees worldwide. Founded by siblings, Charles and Keith Wong, the Group manages the development of two premium fashion brands - CHARLES & KEITH and PEDRO.

Through its modern and edge-cutting designs across footwear, bags and accessories categories, the Group aims to empower people to express themselves freely through fashion. Driven by a culture of creativity and innovation, the Group strives to continually elevate the image of their brands, pushing the boundaries between traditional retail and the digital world by exploring new activities and unique experiences to bring to its ever-evolving community.