Retail & Customer Experience Specialist

Lotte Duty Free Singapore; Singapore; On-site; SGD 22,000 - 33,000; Full time

Benefits offered by this job

Medical & Dental Benefits

Annual Leave

Grooming & Meal Allowance (Up To $255)

Variable Commission (Up To $400)

Joining Bonus ($600) for Local Full‑t‑

Job summary

Lotte Duty Free Singapore is seeking a front-line retail associate to drive daily sales, engage customers with promotions, and uphold our brand standards. You will work in a fast-paced duty-free environment, delivering first-class service while collaborating with teammates.

We value candidates with strong customer service, team spirit, and the stamina to stand long hours, with willingness to rotate shifts. Knowledge of Chinese spirits is a plus.

Qualifications

• GCE O Level and above is required.
• Strong customer service skills.
• Interpersonal skills and service orientation.
• Team player, mature and self-driven.
• Ability to stand for extended periods.
• Willing to rotate shifts.
• Knowledge of Chinese spirits is a plus.

Responsibilities

• Responsible for day-to-day retail operations and sales achievement.
• Communicate promotions and offers to customers.
• Promote first class service and customer experience at all times.
• Adhere to duty roster and assignments given by the Supervisors/Managers.
• Be the frontline ambassador to uphold branding and image.

Skills

Customer service

Interpersonal skills

Team player

Stamina for long hours

Shift flexibility

Knowledge of Chinese spirits

Education

GCE O Level and above

Job description

Lotte Duty Free Singapore is seeking a front-line retail associate to drive daily sales, engage customers with promotions, and uphold our brand standards. You will work in a fast-paced duty-free environment, delivering first-class service while collaborating with teammates.

We value candidates with strong customer service, team spirit, and the stamina to stand long hours, with willingness to rotate shifts. Knowledge of Chinese spirits is a plus.