Retail Branch Leader: Growth, Ops & Team Excellence

MODA PAOLO FOOTWEAR PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

MODA PAOLO FOOTWEAR PTE. LTD. in Singapore is seeking an experienced Retail Operations Manager to lead day-to-day activities across sales, service and admin. You will foster client relationships, drive profitability and oversee HR, finance, and operations to support growth.

The role requires strong leadership, bilingual English/Mandarin communication, and the ability to plan strategically, multitask, and manage shifts including weekends and public holidays.

Qualifications

• At least 5 years of managerial exposure.
• Excellent communication and writing skills.
• Strong problem solving and analytical skills.
• Excellent organizational and leadership skills.
• Ability to multitask and manage multiple projects at once.
• A drive to reach sales and service goals.
• Ability to strategize and plan ahead.
• Well verse in English and Mandarin to liaise with Mandarin-speaking clients.
• Able to work shifts hours/weekends/public holiday.

Responsibilities

• Ensure compliance with company and industry policies and procedures.
• Maintain fruitful relationships with current customers and establish good relationships with new ones.
• Manage daily operations, especially customer service and finance activities, and make improvements as needed.
• Oversee and manage all aspects of the business such as HR, Sales and Operations.
• Review trade area and identify new market opportunities.
• Keep in line with company growth strategy.
• Meet or exceed company profit goals.
• Source, train, coach and develop staff.
• Address customer issues and concerns promptly.
• Good fashion sense and keeping up to date with current trends.
• Good knowledge of retail business.
• Understand the market, competitors and brand environment.
• Assist in any ad-hoc duties when assigned.

Skills

Managerial experience

Communication skills

Problem solving

Leadership

Multitasking

Sales oriented

Strategic planning

Bilingual English/Mandarin

Shift work

Job description

MODA PAOLO FOOTWEAR PTE. LTD. in Singapore is seeking an experienced Retail Operations Manager to lead day-to-day activities across sales, service and admin. You will foster client relationships, drive profitability and oversee HR, finance, and operations to support growth.

The role requires strong leadership, bilingual English/Mandarin communication, and the ability to plan strategically, multitask, and manage shifts including weekends and public holidays.