Retail Associate, Retail & Lifestyle - River Wonders

Mandai Wildlife Group; Singapore; On-site; SGD 24,000 - 32,000; Full time

Job summary

Mandai Wildlife Group in Singapore is seeking a Frontline Retail Associate to deliver exceptional customer service and help guests select merchandise. You will keep displays neat, share information about memberships and conservation, and support stock replenishment and packing online orders as needed.

Applicants should have at least 1 year in customer service, be friendly and communicative, able to lift stock, and available on weekends and Public Holidays.

Qualifications

• Minimum 1 year of customer service experience.
• Good communication skills and friendly approach.
• Willingness to lift heavy stock and work weekends/public holidays.

Responsibilities

• Deliver exceptional customer service to guests and answer queries.
• Acquire product knowledge and recommend merchandise.
• Maintain store displays and price tags; ensure cleanliness.
• Share information on park memberships and conservation efforts.
• Replenish merchandise in a timely manner; assist with stock counts.
• Operate POS and ensure sales/inventory accuracy.

Skills

Customer service

Communication

Friendly personality

Upselling

Education

GCE O/Level

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities:

• Deliver exceptional customer services to guests and answer guest queries.
• Acquire and demonstrate product knowledge and recommend suitable merchandise to guests.
• Upkeep the visual displays of merchandise, price tags and ensure store cleanliness and tidiness of displays.
• Share with guest relevant park membership, conservation efforts and related information in aid of providing a holistic experience to guest.
• Work with supervisors to ensure timely replenishment of merchandise.
• Process stock count and receiving of stock.
• Work with supervisors to drive sales and seize opportunities in upselling products.
• Operate point -of-sales system and ensure accuracy in sales and inventory in compliance of standard operating procedures.
• Ensure online orders are duly packed and despatched according to schedule.
• Ensure return/ exchange/ write off of merchandise is timely carried out.
• Other relevant duties as assigned.

Job Requirements:

• Minimum GCE 'N/O’ levels
• Minimum 1 year of relevant formal/informal experience in customer service-related role
• Friendly and approachable with a passion for service
• Service oriented with good communication skills
• Able to lift heavy stocks
• Able to work on weekends and Public Holidays