Retail Associate | Changi Airport | Basic + Allowance + Commissions + Bonus

Lagardere Travel Retail Singapore Pte Ltd; Singapore; On-site; SGD 29,000 - 40,000; Full time

Job summary

Lagardere Travel Retail Singapore Pte Ltd is recruiting a Retail Associate for the Longchamp Airport Transit Store to deliver Parisian service in a fast-paced travel retail environment. You will assist customers across leather goods and travel accessories, handle cashiering, stock, and visual merchandising while upholding brand heritage and delivering memorable customer experiences.

The role requires 1–2 years of retail experience, strong communication, and willingness to work rotating shifts

Qualifications

• 1–2 years of retail experience, ideally in fashion, leather goods, or travel retail.
• Service-oriented and proactive, able to work in a fast-paced environment.
• Willingness to work rotating shifts, weekends and public holidays (airport operating hours).
• Strong communication skills and genuine interest in delivering quality customer service.

Responsibilities

• Welcome and engage travellers professionally, ensuring a warm and positive service experience.
• Understand customer needs and recommend suitable products across leather goods, handbags, travel accessories, and seasonal collections.
• Build meaningful customer interactions that encourage repeat purchases and brand loyalty.
• Support store sales targets through attentive service and strong product knowledge.
• Represent the Longchamp brand with professionalism, confidence, and an appreciation for the brand’s heritage.
• Share information on travel exclusives, product features, and ongoing promotions.
• Perform cashiering duties and handle tax‑free transactions in accordance with airport retail SOPs.
• Maintain visual merchandising standards aligned with Longchamp’s brand guidelines.
• Assist with stock management, including receiving, replenishment, and inventory accuracy.
• Ensure the store environment remains organised and compliant with airport security requirements.
• Address customer queries and concerns professionally, escalating as necessary.
• Stay familiar with current collections, craftsmanship details, materials, and product stories.

Skills

Retail experience

Customer service

Communication skills

Cash handling

Job description

About the Role

As a Retail Associate at the Longchamp Airport Transit Store, you will represent the brand’s heritage of craftsmanship and timeless Parisian style. You will deliver exceptional customer service in a dynamic travel retail environment, support daily store operations, and contribute to achieving commercial goals.

Key Responsibilities

Customer Experience

• Welcome and engage travellers professionally, ensuring a warm and positive service experience.
• Understand customer needs and recommend suitable products across leather goods, handbags, travel accessories, and seasonal collections.
• Build meaningful customer interactions that encourage repeat purchases and brand loyalty.

Sales & Brand Representation

• Support store sales targets through attentive service and strong product knowledge.
• Represent the Longchamp brand with professionalism, confidence, and an appreciation for the brand’s heritage.
• Share information on travel exclusives, product features, and ongoing promotions.

Store Operations

• Perform cashiering duties and handle tax‑free transactions in accordance with airport retail SOPs.
• Maintain visual merchandising standards aligned with Longchamp’s brand guidelines.
• Assist with stock management, including receiving, replenishment, and inventory accuracy.
• Ensure the store environment remains organised and compliant with airport security requirements.

Service Excellence

• Address customer queries and concerns professionally, escalating as necessary.
• Stay familiar with current collections, craftsmanship details, materials, and product stories.

Requirements

• Preferably 1–2 years of retail experience, ideally in fashion, leather goods, or travel retail.
• Service‑oriented, proactive, and comfortable working in a fast‑paced retail environment.
• Able to work rotating shifts, weekends, and public holidays (airport operating hours).
• Strong communication skills and a genuine interest in delivering quality customer service.

Work Schedule

• 5 working days per week
• 3 Shifts: 5.45am to 3.30pm, 10am to 7.45pm, 3.15pm to 1am.
• 1 way transportation provided for 1st and 3rd shift.