Retail Assistant

ERA INTERNATIONAL NETWORK PTE. LTD.; Singapore; On-site; SGD 23,000 - 33,000; Full time

Job summary

ERA INTERNATIONAL NETWORK PTE. LTD. in Singapore is seeking a customer-focused Retail Sales Associate to promote Xiaomi and partners' products in-store, respond to customer inquiries, and process sales transactions.

The role requires actively engaging customers, maintaining stock and a clean counter, and upselling products. You will work to meet monthly, quarterly and annual sales targets, build relationships with customers, and collaborate with team members to deliver excellent service at the

Qualifications

• Experience or knowledge of wireless and internet solutions is an advantage.
• Strong customer service orientation and positive attitude.
• Willingness to work retail hours, weekends and public holidays.
• Self-driven, proactive and able to work under pressure.

Responsibilities

• Promote Xiaomi and partner products in-store and handle customer inquiries.
• Serve customers and process POS purchases; manage returns.
• Achieve monthly, quarterly and yearly sales targets.
• Maintain stock availability and a presentable, clean counter and store area.
• Build trustful relationships with customers and assist with product features.

Skills

Wireless products

Customer service

Sales targets

Communication

Retail sales

Job description

Job Description:

• To actively promote Xiaomi and Xiaomi partners' products and services, as well as other products and services
• To handle customers' enquiries on products and services
• Serving customers and processing sales transactions
• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers’ needs and provide assistance and information on product features
• Follow and achieve sales goals on a monthly, quarterly and yearly basis
• Maintain in-stock and presentable condition in all assigned areas
• Actively seek out customers in store
• Process POS (point of sale) purchases
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures

Administration:

• Ensure all correct details are entered in POS System.
• Ensure correct sale report of amount & quantities
• Ensure regular checking of promo prices in system
• Ensure daily recording
• Check monthly prices is correctly updated
• Assist in monthly online review of items (check prices are correct, remove EOL or out-of-stock items)
• Always ensure good & clean counter
• Tidy up store room + stock returns (if any)
• To check all demo units are fully charged

Job Requirements:

• Knowledge of wireless and internet solutions would be an advantage
• Positive attitude with a passion for delivering excellent service quality to customers
• Willing to work retail working hours and on weekends and public holidays
• Responsible and hardworking.
• Self-driven and able to work under pressure and able to work independently
• Self-motivated and possess initiative to achieve targets set