Retail and Operations Associate

THE ATELIER & CO HOLDINGS PTE. LTD.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

The Atelier & Co Holdings Pte. Ltd. in Singapore seeks a capable retail professional to manage both our e-commerce platform and physical outlets. You will drive daily sales, fulfill orders, and nurture customer relationships with a high level of service.

Ideal candidates have 1–2 years of luxury retail experience, excellent communication, an outgoing personality, and a track record with VIP clients. Social media familiarity is a plus; Singaporean/PR status is required.

Qualifications

• Diploma graduate required.
• 1–2 years retail sales experience, luxury preferred.
• Strong communication and interpersonal skills.
• Outgoing and engaging personality.
• Sales-focused with energy and results.
• VIP client management experience preferred.
• Basic understanding of social media (Google Ads, FB/IG, Mailchimp).
• Singaporean Citizen/PR required.

Responsibilities

• Manage e-commerce platform.
• Manage retail outlet(s).
• Effectively manage daily retail sales, order fulfillment, and customer relationships.
• Provide a high-standard level of customer service, be proactive, and resolve issues professionally.
• Ensure proper visual merchandising per company guidelines and brand standards.
• Manage retail promotions, sales, and marketing programs.
• Effectively manage loyalty program.

Skills

Communication

Interpersonal skills

Sales-driven

High energy

Education

Diploma

Tools

Social media platforms

Job description

Job Scope

• Manage e-commerce platform
• Manage retail outlet(s)
• Effectively manage the daily retail sales, order fulfillment, customer relationships.
• Customer Service Excellence - Provide a high-standard level of service to all customers by being proactive, identify and solve their problems, and always be professional and courteous.
• Ensure proper visual merchandising is maintained according to company guidelines and brand standard.
• Manage retail promotions, sales, marketing programs
• Effectively manage loyalty program

Key Requirements & Qualifications

• Min. Diploma graduated
• Min 1-2 years retail sales experience, preferably in luxury retail;
• Demonstrated strong communication and interpersonal skills.
• Outgoing personality and willingness to engage with people.
• Sales and Results focused with high energy
• Strong interests in events, florals, crafts preferred.
• Demonstrated track record of successful client management and a portfolio of VIP clients.
• Basic understanding of social media platforms (Google Ads, FB/IG, Mailchimp).
• Must be Singaporean Citizen/PR