Restaurant Supervisor (Shisen Hanten)

OUE Restaurants Pte. Ltd.; Singapore; On-site; SGD 40,000 - 54,000; Full time

Benefits offered by this job

Annual Leave

Performance Bonus

Medical Insurance

Staff Discounts

Education Assistance

Education Assistance

Training Sponsorship

Staff Discounts

Staff Meals

Job summary

A leading hospitality group in Singapore is seeking a dedicated Supervisor to oversee daily operations and enhance guest experiences. The ideal candidate will lead a team to maintain high service standards and adhere to health regulations. Responsibilities include managing reservations, assisting guests, and ensuring cleanliness. Candidates should be self-motivated and able to work under pressure. Attractive benefits include medical insurance, performance bonuses, and professional development opportunities.

Qualifications

• Self-motivated and hardworking.
• Able to work well under pressure.
• Exhibit great attention to detail and creativity.

Responsibilities

• Manage reservations and host guests.
• Welcome guests and escort them to their seats.
• Gather feedback from guests about their experiences.
• Ensure compliance with health and safety legislation.
• Assist in maintaining cleanliness and hygiene standards.
• Gather guest feedback to improve service quality.
• Uphold high standards of cleanliness and personal grooming.
• Collaborate with managers to lead service staff and maintain exceptional service.

Skills

Hospitality

Customer service

Food and beverage knowledge

Attention to detail

Teamwork

Multitasking

Job description

With the rapid expansion of OUE Restaurants’ portfolio of fine dining and mass-market brands in Singapore, we are on the lookout for individuals who are excited about hospitality and lifestyle and champion sustainable concepts.

The ideal Supervisor to play a pivotal role in ensuring the smooth daily operations of our establishment. As a key member of our team, you will collaborate with Restaurant Managers to lead a team of service staffs to uphold exceptional service and food standards. Your commitment in providing courteous and efficient service will contribute to our guests’ memorable experiences.

Responsibilities

• Manage reservations and hosting of guests at the restaurant, ensuring table allocations maximize seating capacity.
• Be well equipped with the products and services the restaurant provides to assist and address guest queries.
• Welcome guests to the restaurant and escort them to their private room, counter, or table seats.
• Assist guests with their baggage whenever possible.
• Able to explain and recommend food, wine and sake selections according to guest requests and requirements, such as preparation methods, ingredients used, portion size and presentation, etc.
• General knowledge about food allergies, dietary restriction, common brands of beverages to facilitate smooth recommendations to guests.
• Gather feedback from guests about their experiences.
• Responsible for the compliance of all health, safety, and food hygiene legislation.
• Be service-oriented, uphold quality, sincere, intimate customer relations service.
• Ensure that strict hygiene and cleanliness standards are constantly and consistently upheld and adhered to in the restaurant, as well as excellent upkeep of personal grooming.
• Any other duties as assigned by Management.

ABOUT OUE RESTAURANTS (www.ouerestaurants.com)

The food and lifestyle division of OUE Limited, OUE Restaurants is on a mission to create genuine and exceptional dining experiences that cater to a diverse range of diners in Singapore and overseas. Its growing portfolio features a distinct host of restaurants and bars - from fine and bespoke, to fast and casual.

Brand Philosophy

To conceptualise and operate a wide spectrum of dining and lifestyle concepts that are aimed at creating genuine and exceptional dining experiences guests love.

We strive to establish spaces for guests to create new memories, traditions and desires.

• Hardworking, self-motivated,
• Able to work well under pressure in a fast-paced environment
• Great attention to detail and creativity
• Positive attitude and team player
• Able and willing to work weekends, public holidays and on rotational shifts

• Annual Leave, Family Care Leave & Paid Medical Leave
• Annual Wage Supplement
• Performance Bonus & Annual Salary Increment
• Group Medical, Hospitalisation & Dental Insurance
• Long Service Award
• Professional Growth & Development
• Education Assistance
• External Training Sponsorship
• Staff Discounts
• Staff Referral Scheme
• Staff Meals Provided