Restaurant Supervisor/Assistant Mgr

Crema Bella Pte Ltd; Singapore; On-site; SGD 42,000 - 72,000; Full time

Benefits offered by this job

No split shift

Meals provided

5 days work week

Nearby MRT 3 mins walk

Incentives monthly and annually

Job summary

Crema Bella Pte Ltd is seeking a dedicated Front of House coordinator to support the Restaurant Manager and oversee day-to-day operations. The role focuses on delivering excellent service, seating guests, and maintaining quality standards.

You will handle reservations and walk-ins, help manage costs, assist with marketing materials, and ensure SOPs across service and knowledge areas are followed. Training and social media content duties are included.

Qualifications

• Experience in front-of-house operations and guest handling.
• Ability to manage reservations and seating with efficiency.
• Strong service orientation and mindful problem solving.

Responsibilities

• Support Restaurant Manager to oversee all front of the house operations.
• Ensure reservations and walk-ins are seated to optimal capacity.
• Promote excellent service and respond to customer complaints tactfully.
• Maintain quality control for all food served.
• Oversee hygiene standards and waste reduction.
• Assist with marketing posters and social media content weekly.
• Ensure staff follow SOPs covering service knowledge and loyalty building.

Skills

Customer service

Communication

Teamwork

Problem solving

Tools

POS system

Job description

About the role

Support Restaurant Manager to oversee all front of the house restaurant operations.

Key responsibilities

• No Split Shift, meals provided
• 5 days work week
• 3 mins walk / 80m from Havelock MRT Station
• Monthly and Annual incentives
• Support Restaurant Manager to oversee all front of the house restaurant operations
• Ensure reservations and walk-ins are seated to optimal capacity
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
• Maintain quality control for all food served
• Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
• Oversee hygiene standards
• Seek ways to cut waste and decrease operational costs
• Receive complaints and resolve problems
• Prepare and take photos and/or videos weekly for social media posting, including post Event photos/videos
• Design of marketing posters on a regular basis
• Ensure all staff follow the Service SOP, which covers Customer Service, Food Knowledge, Wine Knowledge, Build Customer Loyalty, Contribute to Sales Growth and Cigar Knowledge