Restaurant Supervisor/Assistant Manager

CREMA BELLA PTE. LTD.; Singapore; On-site; SGD 42,000 - 56,000; Full time

Benefits offered by this job

Meals provided

No split shift

5 days work week

Incentives

Job summary

CREMA BELLA PTE. LTD. in Singapore seeks a capable front-of-house supervisor to oversee restaurant operations and ensure exceptional guest service. You will manage reservations and seating to maximise capacity and lead daily staff performance.

You will maintain hygiene standards, monitor costs, and contribute to weekly social media posts and posters. Enforce the Service SOP, build customer loyalty, and respond to feedback professionally.

Responsibilities

• Oversee front-of-house restaurant operations
• Manage reservations and seating to maximise capacity
• Maintain customer satisfaction and respond to complaints tactfully
• Ensure hygiene standards and cost control
• Assist with weekly social media posts and poster design
• Enforce the Service SOP and build customer loyalty

Job description

• No Split Shift, meals provided
• 5 days work week
• 2 mins walk / 80m from Havelock MRT Station
• Monthly and Annual incentives
• Support Restaurant Manager to oversee all front of the house restaurant operations
• Ensure reservations and walk-ins are seated to optimal capacity
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
• Maintain quality control for all food served
• Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
• Oversee hygiene standards
• Seek ways to cut waste and decrease operational costs
• Receive complaints and resolve problems
• Prepare and take photos and/or videos weekly for social media posting, including post Event photos/videos
• Design of marketing posters on a regular basis
• Ensure all staff follow the Service SOP, which covers Customer Service, Food Knowledge, Wine Knowledge, Build Customer Loyalty, Contribute to Sales Growth and Cigar Knowledge