Restaurant Supervisor

IL TORO PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

IL Toro PTE. LTD. in Singapore is seeking a Restaurant Supervisor to lead guest experiences, coordinate front-of-house service, and ensure smooth dining operations. You will greet guests, present menus, take orders, relay to the kitchen, and help with packing takeout when needed.

The role requires strong communication, teamwork, and a commitment to health, safety, and hygiene standards, with duties spanning setup, service, billing, and post-service cleanup.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in a fast-paced restaurant environment.
• Strong teamwork and coordination with kitchen staff.
• Adherence to health, safety and hygiene standards.

Responsibilities

• Greet customers and present menus.
• Take accurate food and beverage orders and relay to kitchen.
• Serve food and drinks in a timely, courteous manner.
• Check back with guests and handle complaints professionally.
• Set up and sanitize tables; maintain dining area.
• Communicate with kitchen and other staff; attend pre-shift meetings.
• Process payments and provide receipts; thank guests.

Skills

Customer service

Communication

Teamwork

Multitasking

Hygiene & safety

Job description

As a Restaurant Supervisor of IL Toro, you shall willingly and diligently carry out

the duties assigned to you from time to time, including but not limited to the following:

1. Customer Interaction

• Greet customers with a warm, friendly attitude.
• Present menus and offer recommendations or explain specials.
• Take accurate food and beverage orders, including special dietary requests.
• Relay orders to the kitchen or bar clearly and correctly.
• Ensure guests are comfortable and satisfied throughout their meal.
• Respond to guest questions and concerns politely and promptly.
• Handle complaints calmly and professionally or expand when needed.

2. Food &Beverage Service

• Serve food and drinks in a timely and courteous manner.
• Check back after serving to ensure everything is to the guest’s liking.
• Clear dishes and utensils between courses and after meals.
• Prepare and serve side items like bread, water, or condiments when required.
• Assist with packing takeout or leftovers for guests if needed.

3. Billing &Payments

• Prepare checks accurately.
• Process various forms of payment (cash, card, mobile apps).
• Provide correct change and receipts.
• Thank guests and invite them to return.

4. Setup &Cleanliness

• Set tables before service with clean linens, cutlery, glassware, and menus.
• Reset and sanitize tables after guests leave.
• Keep the dining area clean, organized, and presentable.
• Maintain cleanliness of side stations and service areas.

5. Teamwork &Support

• Communicate effectively with kitchen and other staff.
• Help other servers or staff during peak hours or busy sections.
• Attend pre-shift meetings and training sessions.
• Report any issues or incidents to management.

6. Health, Safety& Compliance

• Follow hygiene and food safety standards at all times.
• Wear clean, appropriate uniform or dress code.
• Adhere to safety protocols when handling hot dishes, spills, or cleaning materials.