Restaurant Ops Manager: Guest Experience & Efficiency

DAPUR PENYET; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

DAPUR PENYET is seeking an Operations Manager to oversee daily outlet operations, ensure service quality, and drive guest satisfaction across frontline and kitchen activities. You will manage staffing, training, inventory, and financial controls while maintaining compliance with food safety standards and company policies.

The role requires 3–5 years in F&B operations with supervisory exposure, a hospitality/business degree, and a proactive, team-focused mindset.

Qualifications

• 3–5 years of experience in F&B operations, with supervisory exposure.
• Strong understanding of restaurant operations, including service, kitchen coordination, and inventory control.
• Able to work in fast-paced environments and under pressure.
• Good problem-solving skills with the ability to handle customer feedback professionally.
• Knowledge of food safety and hygiene standards.
• Proficient in basic administrative tasks.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Overseeing daily outlet operations to ensure targets and service standards are consistently achieved.
• Lead and supervise outlet teams, ensuring smooth coordination across front-of-house and kitchen operations.
• Build and maintain strong guest relationships, ensuring a high level of customer satisfaction.
• Handle guest feedback and complaints professionally, implementing service recovery and escalating key issues when necessary.
• Plan and manage staff rosters efficiently, ensuring optimal manpower deployment in line with budget.
• Identify training needs, develop training plans, and support team development to improve overall competency and performance.
• Oversee HR, administrative, logistics, and inventory functions, including staff welfare and engagement.
• Monitor petty cash, banking processes, and ensure proper financial controls are in place.
• Ensure proper maintenance and upkeep of outlet facilities, equipment, and overall environment.
• Support business development initiatives, including improving operational efficiency and driving sales performance.
• Develop, implement, and ensure compliance with SOPs across all operational areas.
• Ensure full compliance with food safety, hygiene, and regulatory standards at all times.
• Oversee inventory management, including stock control, ordering, and proper stock rotation (FIFO).
• Monitor food quality and presentation standards, ensuring consistency with company expectations.
• Uphold workplace safety standards and ensure team adherence to grooming and uniform policies.
• Step in to support operations on the ground when required, including peak periods or manpower shortages.
• Able to demonstrate a positive and proactive work attitude, with a willingness to take on a variety of tasks.
• Maintains a professional and respectful demeanor at all times, with good interpersonal skills.
• Team-oriented and cooperative, with the ability to communicate effectively and work well with others.
• Able to work independently with minimal supervision.
• Perform any other ad hoc duties.

Skills

Team leadership

Customer service

Operations management

Problem solving

Communication

Education

Diploma or Degree in Hospitality/Business

Job description

DAPUR PENYET is seeking an Operations Manager to oversee daily outlet operations, ensure service quality, and drive guest satisfaction across frontline and kitchen activities. You will manage staffing, training, inventory, and financial controls while maintaining compliance with food safety standards and company policies.

The role requires 3–5 years in F&B operations with supervisory exposure, a hospitality/business degree, and a proactive, team-focused mindset.