Restaurant Operations Leader

KINGDOM JUNIOR PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

KINGDOM JUNIOR PTE. LTD. in Singapore is seeking a Customer Service Supervisor who excels in addressing customer issues and maintaining high service standards. The successful candidate will collaborate with various departments to ensure operational excellence.

A diploma or degree and a minimum of 3 years of supervisory experience in the hotel or restaurant industry are required. Proficiency in English is crucial for this role. Responsibilities include managing customer interactions, overseeing food quality, and executing administrative duties.

Qualifications

• Minimum 3 years experience as supervisor or higher in hotel/restaurant.
• Spoken and written proficiency in English required.

Responsibilities

• Resolve customer issues efficiently.
• Maintain high standards of customer service.
• Collaborate with marketing to relay information.
• Gather customer feedback for management.
• Coordinate with kitchen crew on food quality.
• Perform administrative tasks like stock ordering.

Skills

Customer service excellence

Teamwork

Food quality assurance

Administration

Education

Diploma/Degree in any field

Job description

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English