Restaurant Operations Lead (On-Duty Manager)

XEVI PTE. LTD.; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

XEVI PTE. LTD. is seeking a capable restaurant operations lead to ensure smooth daily operations and deliver excellent customer service. You will maintain a clean, safe dining environment and oversee service flow, ensuring standards are met and promotions are communicated to guests.

The role involves managing workloads, supervising staff, handling cashier duties, and stepping in as Manager on Duty when managers are unavailable to oversee the venue’s performance and guest experience.

Responsibilities

• Manage daily restaurant operations to maintain efficient service flow and customer satisfaction
• Collect and analyze customer feedback during service to improve dining experience
• Monitor and maintain the setup, cleanliness, and safety of dining areas to meet company standards
• Perform tasks including ordering, serving, clearing, and setting tables to support smooth service
• Promote sales by communicating current promotions and menu items effectively to customers
• Resolve customer complaints promptly to ensure positive dining experiences
• Handle cashiering duties accurately and efficiently
• Upsell promotions to increase revenue and enhance customer value
• Motivate and foster a positive team spirit among restaurant staff to improve teamwork and service quality
• Enforce service standards and maintain discipline and grooming among service staff
• Follow company standard operating procedures consistently
• Act as Manager on Duty in the absence of Managers, overseeing operations and staff

Job description

XEVI PTE. LTD. is seeking a capable restaurant operations lead to ensure smooth daily operations and deliver excellent customer service. You will maintain a clean, safe dining environment and oversee service flow, ensuring standards are met and promotions are communicated to guests.

The role involves managing workloads, supervising staff, handling cashier duties, and stepping in as Manager on Duty when managers are unavailable to oversee the venue’s performance and guest experience.