Restaurant Operations & Guest Experience Lead

24K MAGIC PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Violet Oon Inc Pte Singapore invites a capable operations lead to oversee dining service, guest engagement, and daily restaurant management. You will mentor staff, ensure compliance with safety and sanitation standards, and drive financial performance while maintaining exceptional guest experiences.

Your role includes supervising labor costs, coordinating with kitchen, and ensuring smooth service flow. Strong leadership, communication, and a customer-focused mindset are essential to succeed in

Qualifications

• Experience leading teams in a hospitality setting.
• Ability to manage guest engagement and service standards.
• Strong communication and problem-solving under pressure.
• Track record of controlling costs and improving efficiency.

Responsibilities

• Lead the dining team to deliver high service standards and guest satisfaction.
• Manage staff rosters, training, and performance; coach and motivate the team.
• Oversee daily operations, SOP adherence, sanitation, and equipment maintenance.
• Monitor sales, costs and budgeting; report on financial performance.
• Handle guest feedback and service recovery to ensure memorable dining experiences.

Skills

Leadership

Staff management

Customer service

Operations

Budgeting

Job description

Violet Oon Inc Pte Singapore invites a capable operations lead to oversee dining service, guest engagement, and daily restaurant management. You will mentor staff, ensure compliance with safety and sanitation standards, and drive financial performance while maintaining exceptional guest experiences.

Your role includes supervising labor costs, coordinating with kitchen, and ensuring smooth service flow. Strong leadership, communication, and a customer-focused mindset are essential to succeed in