Restaurant Guest Experience Lead

Singapore Swimming Club; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Singapore Swimming Club is inviting applications for an Assistant Restaurant Manager at Jade Phoenix. You will lead front-of-house operations, ensure service excellence, and create memorable dining experiences for members.

The ideal candidate has at least 2 years in F&B in a supervisory role, a Diploma in Hospitality Management or GCE O Level, strong interpersonal skills, and the ability to work rotating shifts including weekends and public holidays.

Qualifications

• Diploma in Hospitality Management or GCE ‘O’ Level is required.
• At least 2 years of F&B experience, preferably in a supervisory capacity.
• Well-groomed with a professional appearance.
• Strong interpersonal and communication skills to lead the team.
• Able to work rotating shifts, including weekends and public holidays.

Responsibilities

• Welcome members and guests warmly, making them feel at home.
• Supervise service staff to uphold high standards of quality and guest experience.
• Foster relationships with members to enhance loyalty.
• Coach and mentor team for consistent service excellence.
• Address member concerns promptly and professionally.
• Gather feedback to better understand member preferences.
• Collaborate with kitchen and service teams for seamless operations.
• Uphold hygiene, safety, and cleanliness protocols.
• Adhere to club SOPs and grooming guidelines.
• Support other operational duties as required by HOD or Management.

Skills

Interpersonal skills

Communication skills

Leadership

Team motivation

Customer service

Education

Diploma in Hospitality Management or GCE 'O' Level

Tools

POS systems

Job description

Singapore Swimming Club is inviting applications for an Assistant Restaurant Manager at Jade Phoenix. You will lead front-of-house operations, ensure service excellence, and create memorable dining experiences for members.

The ideal candidate has at least 2 years in F&B in a supervisory role, a Diploma in Hospitality Management or GCE O Level, strong interpersonal skills, and the ability to work rotating shifts including weekends and public holidays.