Resilience Center Operations Manager

Public Service Division

Singapore

On-site

SGD 90,000 - 150,000

Full time

9 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Public Service Division in Singapore is seeking a Manager/Assistant Manager to operationalise the WOG Resilience Community tech stack, drive AI adoption, and ensure end-to-end case visibility across satellite contact centres. You will work with GovTech and agencies to align technology with crisis-response objectives, manage vendor delivery, and refine playbooks and SOPs in a fast-paced environment.

The role emphasizes security, data privacy, and seamlessly delivering citizen-centred service

Qualifications

Experience with cloud telephony and CRM systems.
Knowledge of AI and automation in customer service.
Systems integration and project management skills.
Understanding of government security and data privacy.
Experience in start-up style environments.
Ability to coordinate multi-party technology workstreams with clarity.

Responsibilities

Operate and optimise the Core Central Contact Centre Tech Stack (C4TS) across satellite centres.
Lead AI adoption and automation initiatives for national crisis hotline.
Ensure systems integration and interoperability across satellite centres.
Maintain crisis playbooks and business continuity plans.
Manage technology vendors and delivery partners.
Support satellite centre operations and stakeholder alignment.