Resident Services Admin & Case Liaison

Swift Search Global Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Swift Search Global Pte Ltd is seeking a dedicated administrative professional to support social services operations in a community healthcare setting. You will gather client backgrounds, maintain records, and coordinate submissions for financial assistance schemes.

The role requires 1 year of related experience, comfort working with residents and external agencies, and strong documentation skills. Diploma or degree in social-related fields is preferred; the position is on-site in Singapore.

Qualifications

• Minimum 1 year of relevant working experience in social service, community service, healthcare, or related sectors.
• Prior exposure to financial assistance schemes (e.g. Medifund, MFEC, IDAPE, PGDAS) will be an advantage.
• Comfortable liaising with residents, families, healthcare institutions, and external agencies.
• Strong administrative and documentation skills with attention to detail for case files and audit purposes.

Responsibilities

• Gather social and financial background information of residents and/or their families prior to the application of financial assistance schemes.
• Update and maintain accurate records in the referral and enquiries database and information system.
• Ensure timely submission of financial assistance applications such as Medifund, MFEC, IDAPE, PGDAS and others.
• Act as the main point of contact between residents, families, and healthcare institutions to coordinate referrals and process applications for potential residents.
• Ensure proper documentation of case files, referrals, and other relevant documents for effective case management and audit purposes.
• Perform data entry and regularly update information to maintain accuracy of databases.
• Handle administrative tasks including enquiries, referrals, and admissions.
• Facilitate residents’ transfers to other facilities or healthcare institutions, as well as coordinate discharge processes.
• Undertake any other duties or projects as assigned by the supervisor.
• May required to be stationedin the office to handle incoming phone calls, walk-in enquiries, and other front-desk administrative duties as and when required.

Education

Diploma or Degree in Social Work, Social Sciences, Community Services, Healthcare Administration

Job description

Swift Search Global Pte Ltd is seeking a dedicated administrative professional to support social services operations in a community healthcare setting. You will gather client backgrounds, maintain records, and coordinate submissions for financial assistance schemes.

The role requires 1 year of related experience, comfort working with residents and external agencies, and strong documentation skills. Diploma or degree in social-related fields is preferred; the position is on-site in Singapore.