Reservations Officer / Executive

Hotel Traveltine Downtown Singapore, Trademark Collection by Wyndham; Singapore; On-site; SGD 36,000 - 51,000; Full time

Benefits offered by this job

5-day work week.

Birthday Leave, Celebration Leave 2

Duty Meals Allowance

Dental and Flexible Benefits

Birthday and Festive Celebrations

AWS and Variable Bonuses

F&B and Room Discounts

Job summary

Hotel Traveltine Downtown Singapore, Trademark Collection by Wyndham is seeking a Reservations Agent to manage guest inquiries and bookings, ensuring accuracy and courteous service.

You will handle calls and emails, update reservations, upsell where appropriate, and cooperate with the Reservations Manager to maximize occupancy and guest satisfaction.

Qualifications

• Experience in hotel reservations or customer service is preferred.
• Excellent communication via phone and email.
• Ability to up-sell and handle guest inquiries.

Responsibilities

• Receive, confirm and process reservations for the hotel.
• Respond to guest and business enquiries via telephone and email per hotel standards; assess needs and suggest rooms/rates.
• Handle inquiries and obtain accurate reservation details.
• Confirm and process reservation requests; ensure information is entered into the system.
• Familiarize with regular callers and acknowledge them by name using proper etiquette.
• Advise callers that rooms are held only up to guaranteed times.
• Polietly decline closed-out dates and offer alternatives.
• Maintain up-to-date room availability and rate changes.
• Maintain and update a Reservation Request Form File.
• Assist in upselling to maximise room sales.
• Perform other suitable tasks as assigned by Reservations Manager.

Job description

Benefits:

• 5-day work week.
• Birthday Leave, Celebration Leave 2 days.
• Duty Meals Allowance.
• Dental and Flexible Benefits.
• Birthday and Festive Celebrations.
• AWS and Variable Bonuses.
• F&B and Room Discounts.

Primary responsibilities:

• To receive, confirm and process reservations for the hotel.
• Respond to guest and business enquiries via telephone and email in accordance with hotel standards. Assess guest requirements and recommend suitable room types and rates in line with hotel strategy.

Job Function :

• To handle inquiries and obtain correct information regarding details of reservation.
• To answer, confirm and process reservation requests. To ensure all information pertaining to reservations are properly taken and entered into the system.
• To familiarize with the regular callers and acknowledge them by using names and telephone etiquette.
• To advise callers when confirming reservations that rooms will be held only up to a certain time unless guaranteed.
• To politely turn down on closed out dates and offer to book an alternative date/room type.
• To keep up-to-date rooms available for sale and changes in hotel room rates.
• To maintain and update a Reservation Request Form File.
• To help maximise room sales by up-selling.
• Any other suitable tasks as and when assigned by Reservations Manager.