Reservations Casual

Banyan Tree Hotels & Resorts Pte Ltd; Singapore; On-site; SGD 17,000 - 25,000; Part time

Benefits offered by this job

Staff benefits for casual associates

Job summary

Mandai Rainforest Resort by Banyan Tree in Singapore seeks a Casual Reservations Coordinator to support reservations and guest services. You will handle inquiries, assist with bookings, and liaise with Front Office to ensure seamless guest experiences.

Role requires strong communication, attention to detail, and the ability to work independently or as part of a team in a fast-paced hotel setting. Casual/Part-Time position with staff benefits.

Qualifications

• Experience in Reservations, Front Office, Guest Services or similar hospitality role.
• Strong communication, telephone and email skills.
• Customer-oriented with professional attitude and detail focus.
• Able to work independently and in a team; fast-paced hotel env.
• Proficiency in Microsoft Office; knowledge of reservation/PMS is a plus.

Responsibilities

• Handle guest reservations and enquiries via phone, email and other channels.
• Assist guests with bookings, amendments, cancellations and enquiries.
• Provide information on room types, rates, packages and facilities.
• Process reservations in the hotel's reservation/PMS system.
• Coordinate with Front Office and other departments for guest requests.
• Follow up on reservation requests and maintain records/reports.
• Handle guest concerns and elevate to supervisor when needed.
• Support Reservations team with daily admin and operations.
• Ensure interactions meet Banyan Tree service standards.

Skills

Communication skills

Interpersonal skills

Customer-oriented

Telephone etiquette

Teamwork

Attention to detail

Organizational skills

Work in fast-paced environment

Microsoft Office proficiency

Hotel reservation/PMS knowledge

Casual basis availability

Tools

Microsoft Office

PMS systems

Job description

Casual Reservations Coordinator

Mandai Rainforest Resort by Banyan Tree is looking for a Casual Reservations Coordinator to join our team and support the Reservations function in delivering a seamless experience to our guests.

Key Responsibilities

• Handle guest reservations and enquiries via telephone, email and other communication channels.
• Assist guests with room bookings, amendments, cancellations and general reservation enquiries.
• Provide accurate information on room types, rates, packages, promotions and hotel facilities.
• Process reservations accurately in the hotel's reservation/PMS system.
• Liaise with Front Office and other departments to ensure guest requests and special arrangements are properly communicated.
• Follow up on reservation requests and ensure timely responses to guests.
• Assist with maintaining accurate reservation records and reports.
• Handle guest concerns professionally and elevate matters to the appropriate supervisor when required.
• Support the Reservations team with daily administrative and operational duties.
• Ensure all guest interactions are handled in accordance with hotel standards and Banyan Tree service standards.

Requirements

• Prior experience in Reservations, Front Office, Guest Services or a similar hospitality role is preferred.
• Good communication and interpersonal skills.
• Customer-oriented with a positive and professional attitude.
• Good telephone etiquette and email communication skills.
• Able to work independently and as part of a team.
• Good attention to detail and organizational skills.
• Comfortable working in a fast-paced hotel environment.
• Proficiency in Microsoft Office applications is an advantage.
• Knowledge of hotel reservation/PMS systems will be an added advantage.
• Able to work on a casual basis, including weekends and public holidays where required.

What We Offer

• Opportunity to gain experience with a luxury hospitality brand.
• Exposure to hotel reservations and guest service operations.
• Dynamic and collaborative working environment.
• Staff benefits and privileges applicable to casual associates.

Employment Type: Casual / Part-Time
Department: Reservations
Location: Mandai Rainforest Resort by Banyan Tree, Singapore