Reservations Casual

MANDAI RESORTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 31,000; Part time

Benefits offered by this job

Staff benefits and privileges forcasu

Job summary

Mandai Rainforest Resort by Banyan Tree invites you to join our Reservations team as Casual Reservations Coordinator. You will support guest inquiries, process bookings, and ensure a seamless experience from enquiry to confirmation.

You will work in a fast-paced luxury setting, collaborating with Front Office and other departments, while upholding Banyan Tree service standards and delivering exceptional guest service on a casual basis, including weekends.

Qualifications

• Experience in reservations, front office, or guest services is preferred.
• Strong communication and interpersonal skills.
• Able to work independently and as part of a team.

Responsibilities

• Handle guest reservations and enquiries via telephone, email and other channels.
• Assist with room bookings, amendments, cancellations and general enquiries.
• Provide information on room types, rates, packages and hotel facilities.
• Process reservations accurately in the PMS system.
• Coordinate with Front Office and other departments to communicate guest requests.
• Follow up on reservation requests and maintain records.
• Support daily administrative and operational duties for Reservations.
• Ensure interactions meet Banyan Tree standards.

Skills

Communication skills

Interpersonal skills

Customer service mindset

Telephone etiquette

Email communication

Teamwork

Attention to detail

Organizational skills

Ability to work in fast-paced env

Tools

Microsoft Office

PMS systems

Job description

Casual Reservations Coordinator

Mandai Rainforest Resort by Banyan Tree is looking for a Casual Reservations Coordinator to join our team and support the Reservations function in delivering a seamless experience to our guests.

Key Responsibilities

• Handle guest reservations and enquiries via telephone, email and other communication channels.
• Assist guests with room bookings, amendments, cancellations and general reservation enquiries.
• Provide accurate information on room types, rates, packages, promotions and hotel facilities.
• Process reservations accurately in the hotel’s reservation/PMS system.
• Liaise with Front Office and other departments to ensure guest requests and special arrangements are properly communicated.
• Follow up on reservation requests and ensure timely responses to guests.
• Assist with maintaining accurate reservation records and reports.
• Handle guest concerns professionally and escalated matters to the appropriate supervisor when required.
• Support the Reservations team with daily administrative and operational duties.
• Ensure all guest interactions are handled in accordance with hotel standards and Banyan Tree service standards.

Requirements

• Prior experience in Reservations, Front Office, Guest Services or a similar hospitality role is preferred.
• Good communication and interpersonal skills.
• Customer-oriented with a positive and professional attitude.
• Good telephone etiquette and email communication skills.
• Able to work independently and as part of a team.
• Good attention to detail and organizational skills.
• Comfortable working in a fast-paced hotel environment.
• Proficiency in Microsoft Office applications is an advantage.
• Knowledge of hotel reservation/PMS systems will be an added advantage.
• Able to work on a casual basis, including weekends and public holidays where required.

What We Offer

• Opportunity to gain experience with a luxury hospitality brand.
• Exposure to hotel reservations and guest service operations.
• Dynamic and collaborative working environment.
• Staff benefits and privileges applicable to casual associates.

Employment Type: Casual / Part-Time
Department: Reservations
Location: Mandai Rainforest Resort by Banyan Tree, Singapore