Repair Operations Process & Performance Lead

Airbus Services Asia Pacific Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Satair Pte Ltd in Singapore seeks a professional to lead process optimization and change management across Repair Operations and Administration. You will drive data-driven improvements using SAP, Skywise dashboards, and Freshdesk while coordinating with Global and local teams.

The role focuses on documenting processes, creating future-state designs, and delivering measurable performance gains through VSA and governance. Aviation industry experience is a plus.

Qualifications

• Bachelor’s degree in Logistics / Business Administration / Computer Science / Industrial Engineering or similar.
• 3-5 years of relevant working experience in Logistics, Supply Chain or Repair Operations.
• Experience in SAP would be advantageous.
• Experience in Supply Chain / Repair Operations.
• Digital Experience (Digital Toolsets, IT).
• Experience in Process Management would be preferred but not mandatory.
• Excellent communication skills, written and verbally.
• Experience in Aviation industry would be preferred but not mandatory.
• Team player in cross-functional environment.

Responsibilities

• Lead and manage improvement projects in collaboration with Global Business Process Manager and local Process Specialist.
• Modelling, documenting, analysing processes and documentation in Symbio platform.
• Develop relevant process design, maintain current-state and target future-state processes.
• Visualise impact and dependencies of financial and business performance for best practice sharing.
• Align with Logistics, Product Management, Repair Shop, Finance, Quality functions.
• Establish and define data products and build.
• Challenge, analyse, improve and guide relevant processes.
• Drive improvement actions and manage problem solving groups within repair perimeter.
• Lead and facilitate VSA to increase transparency of the Satair repair process.
• Identify and incorporate requirements for processes in scope and ensure compliance.
• Install Process-Review governance with Process Specialist community.
• Create Skywise dashboards for Satair Repair functions.
• Act as Super User for Freshdesk; contribute to feature requests and development.
• Support transformation projects and measure/report on process/ticket performance.
• Collaborate with Freshdesk Business Owner to identify, document, measure & improve processes.
• Support IT change requests across various applications.

Skills

Communication

Cross-functional

Analytical

Intercultural understanding

Change management

Prioritization

International environment

Team player

Pressure handling

Education

Bachelor’s degree in Logistics / Business Administration / Computer Science / Industrial Engineering or similar

Tools

SAP

Freshdesk

Skywise

Job description

Satair Pte Ltd in Singapore seeks a professional to lead process optimization and change management across Repair Operations and Administration. You will drive data-driven improvements using SAP, Skywise dashboards, and Freshdesk while coordinating with Global and local teams.

The role focuses on documenting processes, creating future-state designs, and delivering measurable performance gains through VSA and governance. Aviation industry experience is a plus.