Renewals Strategist: AI‑Powered SaaS Security

Zscaler; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Health plans

Time off

Parental leave

Retirement options

Education reimbursement

In-office perks

Job summary

Zscaler is seeking a Renewals Sales Specialist to join our hybrid team. You will protect and grow ARR, accelerate renewal cycles, and coordinate with regional AVPs and account teams to optimize renewal outcomes.

The role emphasizes strategic renewal guidance, cross-functional collaboration, and maintaining high customer retention in a fast-paced environment. You will work closely with Account Executives, Sales Leadership, and other renewal stakeholders to manage risk signals, drive

Qualifications

• Foundational understanding of AI/ML technologies and experience leveraging AI-driven solutions to optimize outcomes.
• Proven experience in Sales, Deal Desk, Renewals, or Renewal Operations.
• Strong commercial acumen and financial analysis skills, including SaaS and Renewal-related Revenue Recognition principles.
• Proficiency with CRM and CPQ tools.
• Innovative and disruptive thinking to identify strategies for customer retention and growth beyond renewals.
• Exceptional communication, organization, and cross-functional project management skills.

Responsibilities

• Partner with Account Executives and Sales Leadership to ensure renewals are addressed on time.
• Monitor account health and churn risk signals to surface opportunities and risks.
• Orchestrate renewal mitigation and growth plans with cross-functional teams.
• Lead renewal forecast cadence calls with account teams for current and future quarters.
• Provide strategic renewal guidance to drive retention and improve renewal outcomes.

Skills

AI/ML familiarity

Sales experience

Renewals operations

Commercial acumen

CRM/CPQ tools

Cross-functional collaboration

Communication

Tools

CPQ tools

Job description

Zscaler is seeking a Renewals Sales Specialist to join our hybrid team. You will protect and grow ARR, accelerate renewal cycles, and coordinate with regional AVPs and account teams to optimize renewal outcomes.

The role emphasizes strategic renewal guidance, cross-functional collaboration, and maintaining high customer retention in a fast-paced environment. You will work closely with Account Executives, Sales Leadership, and other renewal stakeholders to manage risk signals, drive