Remote Strategic Account Manager, Direct Sales

LaunchTN; Singapore; Remote; SGD 90,000 - 150,000; Full time

Job summary

Napster Corp is seeking an Account Manager for direct sales to Manage a regional book of enterprise software clients. This remote role focuses on adoption, retention and expansion after go-live, working closely with Solutions Engineering, Professional Services and Customer Support to ensure strong, long-term relationships.

You will own renewal timelines, track usage metrics, and surface expansion opportunities while building trust with client stakeholders through regular check-ins and QBRs in

Qualifications

• 5+ years in Account Management, Customer Success, or Client Partnerships within enterprise software or SaaS.
• Proven track record of driving renewal and expansion across a portfolio of accounts.
• Strong understanding of adoption, usage, and account-health metrics, and how to act on them before they become churn risk.
• Experience working cross-functionally with technical delivery teams (implementation, engineering, or professional services).
• Exceptional relationship-building, communication, and stakeholder management skills.
• Comfortable owning a commercial number (renewal/NRR) without directly running the sales cycle.

Responsibilities

• Own the primary relationship with each client's key stakeholders following handoff from Professional Services.
• Drive early adoption in the first 2–4 weeks post-launch, tracking usage and resolving onboarding friction.
• Multi-thread across the client organization — build relationships beyond the original champion to protect against churn risk.
• Own the renewal timeline for every account, building the renewal case well ahead of contract end using real usage and value data.
• Monitor account health and performance against agreed metrics; surface both wins and early warning signs proactively.
• Identify expansion opportunities within the account and hand qualified opportunities to Sales with full context — relationship history, usage data, and stakeholder map.
• Partner with Solutions Engineering, Professional Services, Customer Support, and Sales to keep each account healthy end to end.
• Triage support questions directly where possible and route technical issues to Professional Services or Support with full context.
• Run quarterly business reviews covering value delivered, usage trends, and what's changing in the client's business.

Skills

Account Management

Customer Success

Client Partnerships

Enterprise SaaS

Job description

Napster Corp is seeking an Account Manager for direct sales to Manage a regional book of enterprise software clients. This remote role focuses on adoption, retention and expansion after go-live, working closely with Solutions Engineering, Professional Services and Customer Support to ensure strong, long-term relationships.

You will own renewal timelines, track usage metrics, and surface expansion opportunities while building trust with client stakeholders through regular check-ins and QBRs in