Remote Senior Customer Success Manager - Renewals & Growth

DocuSign, Inc.; Singapore; Hybrid; SGD 110,000 - 170,000; Full time

Job summary

DocuSign, Inc. is seeking a Senior Customer Success Account Manager to own a portfolio of commercial customers and drive measurable business outcomes through adoption, value realization, and renewal execution.

You will develop success and value plans, identify risks early, and collaborate with Sales and cross-functional teams to expand adoption and revenue. This is a high-accountability individual contributor role reporting to the Asia Commercial CSAM Director.

Qualifications

• 5+ years in Customer Success, Account Management, Renewal Management, Sales, or related SaaS role.
• Experience managing a portfolio of commercial or enterprise customers and measurable renewal/retention outcomes.
• Experience leading renewal or commercial negotiation cycles from planning through completion.

Responsibilities

• Own a portfolio of customer accounts with renewal planning, adoption, risk management, forecasting and growth.
• Build trusted relationships with key stakeholders and understand business priorities and success measures.
• Develop and execute account-specific success and value plans to improve adoption and support renewals.
• Engage customers early in the renewal cycle, maintain rolling forecasts, and communicate risks with mitigation plans.
• Lead renewal and contract discussions balancing customer value and commercial outcomes.

Skills

Customer Success

Account Management

Renewal Management

SaaS

Renewals

Forecasting

Negotiation

Cross-functional Collaboration

Stakeholder Management

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

DocuSign, Inc. is seeking a Senior Customer Success Account Manager to own a portfolio of commercial customers and drive measurable business outcomes through adoption, value realization, and renewal execution.

You will develop success and value plans, identify risks early, and collaborate with Sales and cross-functional teams to expand adoption and revenue. This is a high-accountability individual contributor role reporting to the Asia Commercial CSAM Director.