Remote Regional Customer Support Liaison

Airbus; Singapore; Remote; SGD 150,000 - 230,000; Full time

Job summary

ATR Eastern Support Private Limited is seeking a Customer Support Director to strengthen relationships with Airlines and ATR Operators while coordinating cross-functional activities across ATR directorates.

The role involves leading customer-facing initiatives, supporting Aircraft Sales during campaigns, and ensuring proactive communication, monitoring satisfaction, and addressing issues for assigned customers.

Qualifications

• University degree in engineering or business management.
• 6+ years of professional experience in airline customer support or related roles.
• Strong relationship-building and cross-functional coordination.

Responsibilities

• Maintain relationships with a portfolio of Airlines and ATR Operators.
• Coordinate cross-functional support across ATR directorates and with customers.
• Support Aircraft Sales Directors during campaigns and initial customer contact to assess needs.
• Monitor customer satisfaction and communicate findings to stakeholders.
• Actively coordinate and manage major subjects across AES.

Skills

Customer orientation

Communication

Stakeholder management

Travel availability

Education

University degree in engineering or business management

Tools

Microsoft Office

AI tools familiarity

Job description

ATR Eastern Support Private Limited is seeking a Customer Support Director to strengthen relationships with Airlines and ATR Operators while coordinating cross-functional activities across ATR directorates.

The role involves leading customer-facing initiatives, supporting Aircraft Sales during campaigns, and ensuring proactive communication, monitoring satisfaction, and addressing issues for assigned customers.