Senior Customer Success & Relationship Manager

safran aerosystems services asia pte. ltd.

Singapore

On-site

SGD 60,000 - 90,000

Full time

4 days ago

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Job summary

safran aerosystems services asia pte. ltd. is seeking an experienced customer support professional to manage key accounts, build strong relationships, and coordinate on-site program reviews. You will act as the primary contact for customers, drive issue resolution, and ensure timely communication.

The role involves working with warranty and finance teams on claims, KPIs, and data analysis to identify trends and improvements in service delivery.

Qualifications

Bachelor's degree or equivalent; 6+ years in customer support/services in aerospace preferred.
Experience managing complex projects or customer requests; lean/continuous improvement a plus.
Proficient with MS Project and MS Office; strong verbal and written communication.

Responsibilities

Achieve high customer satisfaction as measured by scorecards and feedback.
Build and maintain long-lasting customer relationships and act as focal point for all issues.
Take ownership of customer issues and drive resolution and actions.
Record accurate customer interactions in the CRM and follow up on commitments.
Conduct on-site meetings (PRM/TRM/ERM) as required and generate post-visit reports.
Coordinate with warranty teams for performance claims and settlements, if needed.
Monitor backlogs and prevent late deliveries; support finance in late AR recovery.