ATR - Material Account Manager

Airbus Services Asia Pacific Pte Ltd; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Work-life balance (remote work, PTO)

Health/welfare coverage

Career development

Development programs

Job summary

ATR Eastern Support Private Limited, based in Singapore, is seeking a Materials Manager to bridge ATR’s global supply chain with regional operators. You will transition from transactional work to strategic account management, ensuring material availability and long-term planning for assigned operators.

You will engage customers, manage backlogs, benchmark performance, forecast material needs, and collaborate with Commercial, Supply, and Repair teams to deliver seamless service.

Qualifications

• Minimum Diploma or ‘A’ Level; Degree in Logistics or Aviation preferred.
• Minimum 2 years within the Aviation industry (Materials/Supply Chain/Technical Support).
• Proficiency inSAP(MM/SD modules) andMicrosoft Office(Advanced Excel).
• Professional fluency in written and verbal English.

Responsibilities

• Voice of Customer (VoC): conduct structured reviews and site visits to identify material pain points, expectations, and operational requirements.
• Backlog Management: maintain real-time oversight of customer priorities and urgent requirements to ensure supply chain alignment.
• Performance Benchmarking: analyze material support KPIs, present performance data to operators, and establish collaborative Action Plans.
• Material Forecasting: collaborate with operators on maintenance forecasting and line maintenance stock strategies to ensure proactive parts provisioning.
• Escalation & Operational Enablement: support AOG resolution and Level 2 escalation for complex material queries.

Skills

English proficiency

Stakeholder management

Conflict resolution

Interpersonal skills

Education

Diploma or A-Level; Logistics/Aviation degree preferred

Tools

SAP MM/SD

Microsoft Excel

Job description

Job Description

About us

ATR is theworld's number oneaircraftmanufacturer in regional aviationproviding a new generation of turboprops. We are a joint venture betweentwo European aeronautical heavyweights, Airbus and Leonardo.

From the world’s largest cities,to our planet’s most remote regions, our purpose is to deliver air travelto people,communitiesand businesses in aninnovative,sustainableand modern way.

ATREastern Support(AES)based inSingaporeis the primary hub for supporting the AsianandPacificregions. The dedicated teamcomprisesdepartments such as Support & Services, Quality, HR,Commercialand Finance.

If you strive for excellence, are driven byambition,trustandrespectas we are, then get your career off to aflightingstart with ATR!

Our leadership profile

People Centric Entrepreneurial Inspiring Exemplary Innovative Humble

At ATR you will work with passionate colleagues to make a difference in a human size company with attractive advantages!

We are looking for a Material Account Manager to come onboard in our Services directorate.

Your Mission

The Materials Manager serves as the strategic liaison between ATR’s Global Supply Chain and its regional operators. Following the implementation of the New Back Office (NBO), this role is designed to transition from transactional processing to high-level account management. The primaryobjectiveis to act as the "Voice of the Customer" within ATR, ensuring operational continuity, material availability, and long-term strategic planning for assigned operators.

ACTIVITIES

Customer Engagement & Strategic Planning

• Voice of Customer (VoC):Conduct structured customer reviews and site visits toidentifymaterial pain points, expectations, and operational requirements.

• Backlog Management:Maintainreal-time oversight of customer priorities and urgent requirements to ensure supply chain alignment.

• Performance Benchmarking:Analyze material support KPIs, present performance data to operators, andestablishcollaborative Action Plans.

• Material Forecasting:Collaborate with operators on maintenance forecasting (C-Checks, major components) and line maintenance stock strategies to ensure proactive parts provisioning.

Internal Stakeholder Management & Advocacy

• Commercial Support:Provide the Commercial and Sales departments with competitive market intelligence andassistin developing value-based propositionsto customers.

• Supply Chain Optimization:Act as a conduit for the Supply Chain team, providing demand visibility andaccurateprioritization to improve inventory lead times.

• Internal Communication:Serve as the primary internal focal point to synchronize Technical, Commercial, Supply, and Repair departments for seamless service delivery.

Escalation & Operational Enablement

• AOG Resolution:Supporttheresolution of complex Aircraft on Ground (AOG) scenarios where standard inventory is unavailable,reflecting customer operational situation as accurately as possible to ATR AOG Desk.

• Level 2 Support:Act as the escalation point for the New Back Office (NBO) to resolvehighly complexor non-standard material queries.

• Risk Mitigation:Identifypotential material dissatisfaction or supply risks and communicate them to Customer Support Directors (CSD)to manage customer expectations efficiently.

About you

EXPERIENCE SKILLS

• Minimum Diploma or ‘A’ Level; Degree in Logistics or Aviation preferred.

• Minimum 2 years within the Aviation industry (Materials/Supply Chain/Technical Support).

• Proficiency inSAP(MM/SD modules) andMicrosoft Office(Advanced Excel).

• Professional fluency in written and verbal English.

SOFTSKILLS

• Stakeholdermanager: Ability to lead without authority and align diverse internal departments (Supply, Repairs, Commercial) to prioritize customer needs.

• Conflictresolution:Ability tomaintaina professional demeanor and find mutually beneficial solutions during high-pressure situations like AOG or material shortages.

• Interpersonalskills: Ability to translate complex supply chain data into clear, actionable insights for both airline operators and ATR senior management.

Our Recruitment Process

• The Managerwill contact you

• Innovative and digital assessment

• To get to know you better: interview with the Manager, HR Recruiter, Managing Director

What we offer

• Highly competitive compensation package
• Work-lifebalance(remote working, paid time off…)
• Well-being / health(supplementary health & welfare coverage…)
• Career pathsenabling employees to develop their skills and build a professional project
• Wide choice of development programsforsoft and hard skills

Diversityand inclusion: Over 1200 men & women with more than 35 different nationalities work together in our teams!

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexualorientationor religious belief.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

ATR Eastern Support Private Limited

Contract Type

Permanent

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Experience Level

Professional

Job Family

Sales, Marketing & Commercial Contracts