Remote Quality Assurance Lead

International SOS; Singapore; Remote; SGD 90,000 - 130,000; Full time

Job summary

International SOS group is seeking a Registered Nurse with 3+ years post-registration to lead quality investigations, patient safety initiatives, and governance. The RQAL will collaborate with clinical leaders, operational teams, and international healthcare partners.

You will develop CAPAs, analyze data, build dashboards, and support audits, accreditation, and provider performance management across the region. Occasional travel to provider sites is expected.

Qualifications

• Bachelor’s Degree in Nursing and RN with 3+ years post-registration experience.
• Experience in healthcare quality management, governance, patient safety, or QA.
• Proven experience conducting complaints, grievance, incident, or quality investigations.
• Strong analytical, reporting, and stakeholder management skills.
• Excellent written and verbal English communication.
• Proficiency in Microsoft Office and data analysis tools.
• Experience in healthcare insurance/managed care or international healthcare.
• Knowledge of TRICARE Overseas Program or similar programs preferred.
• Experience with audits, accreditation, and provider performance management.

Responsibilities

• Lead quality investigations into incidents, complaints, grievances, and service recovery.
• Develop CAPAs and monitor effectiveness.
• Lead quality improvement projects using PDSA and CI principles.
• Create dashboards, reports, and governance materials.
• Partner with clinical teams and providers to drive patient safety and quality.
• Monitor provider quality and support audits and assessments.
• Deliver quality education, coaching, and stakeholder engagement regionally.
• Occasional travel to provider sites.

Skills

Quality management

Patient safety

Stakeholder management

Data analysis

Reporting

Education

Bachelor’s Degree in Nursing

Tools

Microsoft Office

Job description

As the RQAL, you will lead quality investigations, patient safety initiatives, complaints and grievance management, quality assurance reviews, and continuous improvement activities. Working closely with clinical leaders, operational teams, healthcare providers, Military Treatment Facilities (MTFs), and client stakeholders, you will help strengthen clinical governance, improve healthcare outcomes, and enhance the beneficiary experience.

Lead investigations into quality incidents, complaints, grievances, and service recovery cases.

Conduct root cause analyses and quality reviews using structured investigation methodologies.

Develop, implement, and monitor corrective and preventive action plans (CAPAs).

Support the Clinical Quality Management Program and Quality Oversight Plan.

Analyze clinical, operational, provider, and customer experience data to identify trends, risks, and improvement opportunities.

Develop quality dashboards, reports, presentations, and governance materials.

Partner with medical teams and providers to drive patient safety, quality improvement, and clinical excellence.

Monitor provider quality performance and support provider audits, assessments, and improvement initiatives.

Lead quality improvement projects utilizing methodologies such as PDSA cycles and continuous improvement principles.

Deliver quality education, coaching, and stakeholder engagement activities across the region.

Requirements

Bachelor’s Degree in Nursing.

Registered Nurse with at least 3 years of post-registration clinical experience.

Experience in healthcare quality management, clinical governance, patient safety, or quality assurance.

Proven experience conducting complaints, grievance, incident, or quality investigations.

Strong analytical, reporting, and stakeholder management skills.

Excellent written and verbal communication skills in English.

Proficiency in Microsoft Office and data analysis tools.

Experience in healthcare insurance, managed care, medical assistance services, or international healthcare environments.

Knowledge of the TRICARE Overseas Program or similar healthcare programs is preferred.

Experience with audits, accreditation activities, quality improvement projects, and provider performance management.

Additional Information

Occasional travel to provider sites may be required.

Opportunity to work with global healthcare teams and contribute to a high-impact programme supporting military beneficiaries worldwide.