Remote Quality Assurance Lead

International SOS; Singapore; Hybrid; SGD 70,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

International SOS seeks an experienced RQAL to lead quality investigations, patient safety initiatives and governance across regional teams. You will drive CAPAs, support oversight plans and analyze data to uncover risks and opportunities for improvement.

The role involves collaboration with clinical leaders, providers and client stakeholders to elevate care quality and beneficiary experience. You will develop dashboards, lead improvement projects, and provide education and coaching on quality

Qualifications

• Bachelor’s Degree in Nursing and registered nurse status with 3+ years post-registration experience.
• Experience in healthcare quality management, clinical governance, patient safety or quality assurance.
• Proven experience conducting complaints, grievance, incident or quality investigations.
• Strong analytical, reporting and stakeholder management skills.
• Excellent written and verbal communication in English.
• Proficiency in Microsoft Office and data analysis tools.
• Experience in healthcare insurance, managed care or international healthcare environments is a plus.
• Knowledge of TRICARE Overseas Program or similar programs is preferred.
• Experience with audits, accreditation activities and provider performance management.

Responsibilities

• Lead investigations into quality incidents, complaints, grievances and service recovery cases.
• Conduct root cause analyses and quality reviews using structured methodologies.
• Develop, implement and monitor CAPAs.
• Support Clinical Quality Management Program and Quality Oversight Plan.
• Analyze data to identify trends, risks and improvement opportunities.
• Develop dashboards, reports and governance materials.
• Partner with medical teams to drive patient safety and quality improvement.
• Monitor provider quality performance and support provider audits and improvements.
• Lead quality improvement projects using PDSA cycles.
• Deliver quality education, coaching and stakeholder engagement across the region.

Skills

Analytical skills

Reporting

Stakeholder management

Written communication

Verbal communication

Education

Bachelor's degree in Nursing

Tools

Microsoft Office

Data analysis tools

Job description

About The RoleAs the RQAL, you will lead quality investigations, patient safety initiatives, complaints and grievance management, quality assurance reviews, and continuous improvement activities. Working closely with clinical leaders, operational teams, healthcare providers, Military Treatment Facilities (MTFs), and client stakeholders, you will help strengthen clinical governance, improve healthcare outcomes, and enhance the beneficiary experience.Roles & ResponsibilityLead investigations into quality incidents, complaints, grievances, and service recovery cases.Conduct root cause analyses and quality reviews using structured investigation methodologies.Develop, implement, and monitor corrective and preventive action plans (CAPAs).Support the Clinical Quality Management Program and Quality Oversight Plan.Analyze clinical, operational, provider, and customer experience data to identify trends, risks, and improvement opportunities.Develop quality dashboards, reports, presentations, and governance materials.Partner with medical teams and providers to drive patient safety, quality improvement, and clinical excellence.Monitor provider quality performance and support provider audits, assessments, and improvement initiatives.Lead quality improvement projects utilizing methodologies such as PDSA cycles and continuous improvement principles.Deliver quality education, coaching, and stakeholder engagement activities across the region.RequirementsBachelor’s Degree in Nursing.Registered Nurse with at least 3 years of post-registration clinical experience.Experience in healthcare quality management, clinical governance, patient safety, or quality assurance.Proven experience conducting complaints, grievance, incident, or quality investigations.Strong analytical, reporting, and stakeholder management skills.Excellent written and verbal communication skills in English.Proficiency in Microsoft Office and data analysis tools.Experience in healthcare insurance, managed care, medical assistance services, or international healthcare environments.Knowledge of the TRICARE Overseas Program or similar healthcare programs is preferred.Experience with audits, accreditation activities, quality improvement projects, and provider performance management.Additional InformationHybrid work arrangement.Occasional travel to provider sites may be required.Opportunity to work with global healthcare teams and contribute to a high-impact programme supporting military beneficiaries worldwide.