Remote-First Market Operations Specialist - Trading Support

Coinbase, Inc.; Singapore; Hybrid; SGD 117,000 - 124,000; Full time

Job summary

Coinbase is a remote-first company that values pushing boundaries and collective excellence. As a Specialist, Market Operations, you will provide frontline support for two exchanges (CDE and Deribit), handling real-time issues, coordinating cross-functional resolutions, and safeguarding production environments.

You will partner with product and development teams to launch new products, perform deployment testing, and onboard clients and vendors across both exchanges, including prediction

Qualifications

• BA/BS in Information Systems, Economics, Finance, or a technical field.
• 1+ years in financial markets operations or a technical operations role.
• Knowledge of listed futures or options; error trade analysis and resolution.
• Ability to diagnose complex technical problems and explain to technical and non-technical audiences.
• Experience delivering multi-channel support under high-volume, time-sensitive conditions.
• Familiarity with prediction markets, event contracts, FIX protocol, SQL, Salesforce, JIRA.
• Responsible use of generative AI with human oversight to drive improvements.

Responsibilities

• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and Deribit.
• Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
• Provide front-line support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
• Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
• Support onboarding and ongoing operational enablement of clients and vendors across both exchanges, including prediction markets and event contracts listed on CDE.
• Identify, document, and recommend operational process improvements aligned with business objectives and platform growth.

Skills

Multi-channel support

Financial markets operations

Troubleshooting

Cross-functional collaboration

Generative AI usage

Education

BA/BS in Information Systems, Economics, Finance, or a technical field

Tools

Salesforce

JIRA

Job description

Coinbase is a remote-first company that values pushing boundaries and collective excellence. As a Specialist, Market Operations, you will provide frontline support for two exchanges (CDE and Deribit), handling real-time issues, coordinating cross-functional resolutions, and safeguarding production environments.

You will partner with product and development teams to launch new products, perform deployment testing, and onboard clients and vendors across both exchanges, including prediction