Senior Technical Support Engineer - Remote-First

Binance

Singapore

Remote

SGD 120,000 - 180,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Remote-first

Competitive salary

Career growth

Continuous learning

Global collaboration

Job summary

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for security, transparency, speed, liquidity and a broad asset product portfolio.

We are hiring for a DevOps/Infrastructure role focused on supporting retail and VIP users, troubleshooting technical issues, and building AI-driven internal tools to improve efficiency and reliability across the platform.

Qualifications

5+ years in DevOps, infrastructure or related roles.
Experience with production AI projects and financial/Web3 background a plus.
Fluency in English; Mandarin a plus

Responsibilities

Support retail and VIP users on the App, Website, Desktop Client and API.
Troubleshoot and resolve technical issues using logs, databases, monitoring and code to find root causes.
Identify product bugs and improvement opportunities; work with BUs to improve product and user experience.
Assist the Incident Management team with technical incidents; participate in post-incident reviews and recommendations.
Build and maintain internal tools and automation, including AI-driven ones, to increase team efficiency.