Remote Enterprise Deployment Engineer - AI Solutions

Hupo; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Hupo is an AI-native startup delivering sales enablement solutions for BFSI sectors. We are seeking a Forward-Deployed Engineer to lead end-to-end technical deployments for enterprise accounts from setup through production.

The role blends engineering, product collaboration, and direct customer engagement in a fast-paced remote APAC environment. You will configure, integrate, and test deployments, coordinate with product and engineering, and ensure scalable solutions across customers.

Qualifications

• Experience in a Forward-Deployed Engineer, Solutions Engineer, Implementation Engineer, or similar client-facing technical role.
• Strong software engineering fundamentals and the ability to code, debug, and troubleshoot independently.
• Experience working with AI/LLM products or enterprise AI solutions.
• Experience deploying, integrating, or implementing technical products for enterprise customers.
• Strong understanding of APIs, integrations, data flows, and enterprise systems.
• Ability to translate ambiguous customer requirements into practical technical solutions.
• Strong communication and stakeholder management skills, with the ability to work directly with technical and non-technical customers.
• Experience in scrappy, fast-paced startup environments, with the ability to operate effectively in ambiguity and build structure from the ground up.

Responsibilities

• Own the end-to-end technical deployment of Hupo's products, from initial build and configuration through UAT, production launch, and post-launch iteration.
• Serve as the primary technical owner for assigned accounts, managing timelines, deliverables, and stakeholder expectations across multiple concurrent engagements.
• Configure and customise Hupo's products to meet customer-specific requirements, including business logic, workflows, content, and account-level settings.
• Build and quality-assure client-specific content and configurations based on customer documentation, compliance requirements, and where relevant, different languages and regulatory contexts.
• Support integrations with customer systems, including LMS, CRM, SSO/identity platforms, APIs, and enterprise hosting and security environments.
• Translate business and commercial requirements into clear technical solutions and repeatable implementation patterns that can scale across customers.
• Own the UAT process, including gathering requirements, consolidating feedback, prioritising fixes, and implementing changes where possible.
• Establish and maintain quality standards across deployments, including building or managing testing processes and teams where needed.
• Troubleshoot technical issues across Hupo's product and customer environments, resolving the majority independently and escalating to Engineering when deeper product changes are required.
• Provide technical support during pre-sales and post-sales, including demos, solution scoping, and proofs of concept.
• Work closely with Product and Engineering to scope, prioritise, and deliver customer-driven improvements.
• Balance customer requirements with scalability and engineering effort, escalating only when deeper engineering support or novel solutions are required.
• Support customer governance, compliance, and technical reporting requirements where needed.
• Improve implementation processes, tooling, and self-serve capabilities to reduce deployment time and reliance on Engineering.
• Maintain accurate documentation across deployments, integrations, and customer configurations.
• Track implementation performance and account impact, including delivery velocity, engineering effort saved, and revenue enabled or expanded.

Skills

Software engineering

AI/LLM experience

APIs & integrations

Customer-facing

Startup environment

Job description

Hupo is an AI-native startup delivering sales enablement solutions for BFSI sectors. We are seeking a Forward-Deployed Engineer to lead end-to-end technical deployments for enterprise accounts from setup through production.

The role blends engineering, product collaboration, and direct customer engagement in a fast-paced remote APAC environment. You will configure, integrate, and test deployments, coordinate with product and engineering, and ensure scalable solutions across customers.