Forward Deployed Engineer

Hiverlab Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Hiverlab Pte Ltd in Singapore is looking for an experienced Forward Deployed Engineer to provide client-facing technical support. This role involves developing AI systems, ensuring deployment success, and offering effective troubleshooting for complex technical issues.

The ideal candidate will have a solid background in AI/Machine Learning, exceptional problem-solving skills, and at least 3 years of relevant experience. Join us to drive impactful solutions that transform physical systems into intelligent digital models.

Qualifications

• Solid understanding of AI/Machine Learning frameworks.
• Proven high-level problem-solving abilities.
• 3+ years of relevant experience.

Responsibilities

• Act as a technical advisor working side-by-side with client teams.
• Design and build robust AI systems and custom data pipelines.
• Ensure flawless function of AI agents post-deployment.
• Provide rapid resolution for production issues.
• Collect insights from customer implementations for improvements.
• Bridge software engineering and customer-facing consulting.

Skills

Problem-solving

Project management

AI/Machine Learning frameworks

Data infrastructure design

API development

Job description

Are you a highly motivated and experienced engineer with a passion for turning complex challenges into impactful, real-world solutions?Hiverlab is at the forefront of operational excellence through cutting-edge digital twin technology. We transform complex physical systems into intelligent, dynamic digital models. From our strategic bases in four countries, we serve a global network of hundreds of enterprise customers across more than 20 international markets.We are seeking a Forward Deployed Engineer to join our Singapore team. This is a critical, client-facing role for individuals with a strong technical background who thrive on continuous learning and are deeply curious about real-world systems. If you have a proven track record of solving technical problems beyond your everyday duties, we want to hear from you.

Responsibilities

• Deep Customer Embedding: Act as a trusted technical advisor, often working side-by-side with client teams. You'll deeply understand their unique constraints, data architectures, and operational challenges, effectively acting as an extension of their team.
• System Design & Implementation: Design and build robust, full-stack AI systems, custom data pipelines, and seamless API integrations. Transform raw AI models into production-ready, high-value applications that drive tangible business outcomes.
• AI Deployment & Optimization: Ensure the flawless function of our AI agents upon and after deployment. This involves continuous troubleshooting, refining, and tuning models to meet specific client requirements and performance benchmarks.
• Technical Troubleshooting & Support: Serve as the ultimate line of defense for complex, high-stakes production issues and outages, providing rapid and effective resolution.
• Feedback Loop Acceleration: Collect invaluable field insights and technical challenges from customer implementations, feeding them back to our internal product, research, and engineering teams to continuously improve future model capabilities and product offerings.
• Cross-Functional Leadership: Seamlessly bridge the domains of software engineering, data science, and customer-facing consulting. You'll leverage strong communication skills to align intricate technical solutions with overarching business goals.

Requirements

• Domain Expertise: Solid understanding of AI/Machine Learning frameworks, robust data infrastructure design, and advanced API development. Experience with digital twin platforms or IoT integrations is a significant plus.
• Essential Soft Skills: Proven high-level problem-solving abilities, exceptional project management capabilities, and strong adaptability in fast-paced, dynamic client environments.
• Experience: 3+ years of relevant experience.