Remote Customer Support Executive - Work From Home Singapore | Chat/Email

Mashreq Bank; Singapore; Remote; SGD 30,000 - 50,000; Full time

Job summary

A leading financial institution is seeking a Remote Customer Support Executive to provide exceptional service through chat and email. This flexible, full-time role requires excellent communication skills and a problem-solving mindset. Candidates with prior customer support experience, particularly in remote settings, will thrive. Join a dynamic team dedicated to delivering a seamless customer experience while enjoying the benefits of remote work.

Benefits

Work from home with flexible scheduling

Competitive salary and performance-based incentives

Training and development opportunities

Health and wellness benefits

Qualifications

• Prior experience in customer support or client-facing roles preferred.
• Experience handling chat and email-based support is a strong advantage.
• Working remotely is a plus.

Responsibilities

• Respond promptly to customer inquiries via chat and email.
• Provide accurate information regarding products and services.
• Troubleshoot and resolve customer issues.

Skills

Excellent written and verbal communication skills in English

Strong interpersonal skills

Basic technical knowledge

Familiarity with CRM tools

Ability to multitask

Job description

Job Summary

HR Service Jobs is seeking a dedicated and proactive Remote Customer Support Executive to join our dynamic team in Singapore. This role is fully remote and focuses on providing exceptional customer service through chat and email channels. The ideal candidate will have excellent communication skills, a strong problem-solving mindset, and a passion for delivering a seamless customer experience. You will act as the primary point of contact for our clients ensuring their inquiries are handled efficiently and professionally.

Key Responsibilities

• Respond promptly and effectively to customer inquiries via chat and email.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues, escalating complex matters to the appropriate team when necessary.
• Document customer interactions and maintain detailed records in CRM systems.
• Collaborate with other teams to improve customer support processes and enhance overall satisfaction.
• Monitor customer feedback and suggest improvements to the service delivery process.
• Maintain a positive and professional attitude while managing high volumes of inquiries.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.
• Strong interpersonal skills with the ability to remain patient and professional under pressure.
• Basic technical knowledge to troubleshoot common issues or guide customers effectively.
• Familiarity with CRM tools, chat platforms, and email management systems.
• Ability to multitask and manage time efficiently in a remote environment.

Experience

• Prior experience in customer support, helpdesk, or client-facing roles is preferred.
• Experience in handling chat and email-based support is a strong advantage.
• Experience working remotely or independently is a plus.
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Working Hours

• Full-time position with flexible working hours, based on Singapore Standard Time (SGT).
• Occasional weekend or evening shifts may be required depending on business needs.

Knowledge, Skills, and Abilities

• Strong problem-solving and analytical skills.
• High level of accuracy and attention to detail.
• Ability to adapt to changing procedures, policies, and technologies.
• Self-motivated with excellent organizational skills.
• Empathy and active listening skills to understand and resolve customer concerns effectively.

Benefits

• Work from home with flexible scheduling.
• Competitive salary and performance-based incentives.
• Training and development opportunities to enhance skills and career growth.
• Supportive team environment with regular feedback and guidance.
• Health and wellness benefits, including virtual wellness programs.

Why Join Us

• Be part of a forward-thinking company that values customer satisfaction and employee growth.
• Enjoy the flexibility and convenience of a fully remote work environment.
• Opportunity to develop your career in customer support while working with a diverse and professional team.
• Gain exposure to innovative tools and processes designed to deliver world-class service.

How to Apply

Interested candidates are invited to submit their resume and cover letter through our official application portal. Please include Remote Customer Support Executive – Chat/Email in the subject line. Shortlisted candidates will be contacted for an initial virtual interview.