Remote Client Relations & Support Specialist

Assetara Limited; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Assetara Limited is seeking a dedicated Client Relationship & Support Specialist to work remotely from Singapore. You will be the main point of contact for clients, delivering concierge-level account assistance and ensuring professional communication within the Assetara workspace.

Responsibilities include client calls, platform navigation assistance, CRM maintenance, and adherence to strict compliance guidelines.

Qualifications

• Must adhere to client communication standards and keep professional tone.
• Must work within Assetara workspace and approved tools.
• Must complete initial training and identity checks.
• Strict prohibition on giving investment advice or handling client funds.

Responsibilities

• Provide professional, warm communication with clients within Assetara workspace.
• Deliver concierge-style support and assist platform navigation within compliance limits.
• Prioritize unread client threads and manage SLA-related tasks.
• Maintain accurate client notes in the CRM with data minimization.
• Identify and escalate red flags or security incidents per compliance rules.

Skills

CRM software

Client communication

Remote work discipline

Compliance awareness

Tools

Assetara platform

Job description

Assetara Limited is seeking a dedicated Client Relationship & Support Specialist to work remotely from Singapore. You will be the main point of contact for clients, delivering concierge-level account assistance and ensuring professional communication within the Assetara workspace.

Responsibilities include client calls, platform navigation assistance, CRM maintenance, and adherence to strict compliance guidelines.