Relationship Manager

ACCA Careers; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

ACCA Careers seeks a Relationship Manager in Retail Banking to manage a portfolio of high-net-worth clients, delivering personalised banking and wealth solutions while proactively acquiring new clients to grow the bank's portfolio.

The role requires managing client needs across wealth, credit, and investment offerings, collaborating with internal specialists, and ensuring compliance with AML/KYC regulations. A Bachelor’s degree and relevant licenses are preferred.

Qualifications

• Bachelor's degree in business-related fields or equivalent.
• CMFAS or similar local regulatory licenses preferred or required depending on jurisdiction.

Responsibilities

• Portfolio management and client relationship for retail and priority banking clients.
• Identify cross-selling opportunities across deposits, credit cards, mortgages, personal loans and wealth solutions.
• Provide tailored financial guidance on wealth preservation, investments, insurance, and retirement planning.
• Ensure compliance with banking regulations, AML and KYC, and maintain accurate documentation.

Skills

Sales & Pitching

Financial Knowledge

Communication

Client Service

Analytical Ability

Education

Bachelor's degree in Business, Finance, Banking, Economics

CMFAS or local regulatory license

Job description

About The Company

Reputable global bank for wealth and financial advisory.

About The Job

The Relationship Manager (RM) - Retail Banking is responsible for managing, growing, and retaining a portfolio of high-net-worth clients. The RM serves as the primary point of contact for client's financial needs, delivering personalised banking, wealth management, credit, and investment solutions while proactively acquiring new clients to expand the bank's portfolio.

Key Responsibilities

Portfolio Management & Client Relationship

• Serve as the dedicated financial advisor for an assigned portfolio of retail and priority banking clients.
• Conduct regular portfolio reviews to assess client goals, risk profiles, and financial needs.

Business Development & Client Acquisition

• Identify and convert cross-selling and up-selling opportunities across deposit products, credit cards, mortgages, personal loans, and wealth management solutions.
• Proactively acquire new retail banking clients through prospecting, referral networks, branch walk-ins, and community engagement.

Advisory & Wealth Solutions

• Provide tailored financial guidance on wealth preservation, investment strategies, insurance, and retirement planning (subject to licensing).
• Collaborate with internal specialists (e.g., Wealth Advisor, Mortgage Specialists, Treasury Desk) to deliver comprehensive financial solutions.

Risk Management & Compliance

• Ensure full compliance with relevant banking regulations, internal policies, Anti-Money Laundering (AML), and Know Your Customer (KYC) requirements.
• Maintain complete and accurate documentation for account opening, credit applications, and product transactions.

about the manager/team

• Collaborate with internal specialists (e.g., Wealth Advisor, Mortgage Specialists, Treasury Desk) to deliver comprehensive financial solutions.
• Supported by experienced and knowledgeable Team Leaders.

Skills And Experience Required

Education & Certification

• Education: Bachelor's degree in Business, Finance, Banking, Economics, or a related field.
• Certifications: Relevant certification (e.g., local market regulatory licenses such as CMFAS) is preferred or required depending on the jurisdiction.

Experience

• 1+ years of experience in retail banking, priority banking, or wealth management sales.
• Proven track record of meeting or exceeding revenue and portfolio growth targets.
• Demonstrated experience in managing a high-value personal client portfolio.

Key Competencies & Skills

• Sales & Pitching: Strong sales acumen with proven success in consultative selling and relationship building.
• Financial Knowledge: Sound understanding of retail banking products, credit assessment, investment principles, and market trends.
• Communication: Excellent interpersonal, verbal, and written communication skills.
• Client Service: High level of professionalism, empathy, and client-centric mindset.
• Analytical Ability: Ability to assess complex client financial situations and recommend appropriate solutions.