Relationship Management Coordinator – KYC & Banking Ops

Cathaybk; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Cathaybk in Singapore is seeking a diligent operations professional to manage KYC-related tasks and support daily transaction services for corporate clients. The role involves document preparation, completeness checks, and coordinating with Relationship Managers to ensure timely processing of requests.

The candidate will gain exposure to remittance, FX, and loan-related workflows, with focus on accuracy and compliance in a fast-paced banking environment.

Qualifications

• Up to 2 years of relevant experience in banking operations or client servicing.
• Knowledge of corporate banking operations, remittance, deposits and FX products.
• Familiarity with KYC/AML requirements and SOPs.
• Strong organization and communication skills with a service mindset.

Responsibilities

• Process KYC account opening, closing and amendment requests, including document preparation, completeness checks, application submission, collection of client documents and progress tracking. Responsible for periodic and ad-hoc KYC reviews.
• Support daily transaction services covering inward/outward/return/amendment remittances, current and time deposit transaction enquiries, FX transaction documentation, interest rate swap/option and derivative product documents, and authorized trader or client information amendments.
• Support loan administration including quotation of rates, handling exceptions and coordinate submission of drawdown and repayment-related documents, explain required repayment and interest payment arrangements to clients, and track pending items for non-credit reviews and other assigned cases.
• Handle image-based transaction instruction applications, inbound/outbound remittance tracking, seal or deposit-account-type modification applications, periodic account review support and routine client enquiries on non-credit matters.
• Coordinate with Relationship Managers and cross-functional teams, follow up case timelines and outstanding documents, maintain clear records, and provide documents requested by relevant internal units.

Skills

Banking operations

KYC/AML knowledge

Regulatory compliance

Communication skills

Job description

Cathaybk in Singapore is seeking a diligent operations professional to manage KYC-related tasks and support daily transaction services for corporate clients. The role involves document preparation, completeness checks, and coordinating with Relationship Managers to ensure timely processing of requests.

The candidate will gain exposure to remittance, FX, and loan-related workflows, with focus on accuracy and compliance in a fast-paced banking environment.